31,919 tickets1-100

Re: Your Refund request # 67F4262948974: Approved

Fleur Robinson 路 fleuroliviarobinson@outlook.com 路 Gorgias #230826341

closed
Opened
15 Jul 2026, 13:27
Closed
27 Jul 2026, 09:34
Assignee
Reena - Returns Team
returnsreturns_clarificationreturns_follow-upreturns_processedtrianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-15 13:27:39路 email/email
    Hello, Hope you're well. I have returned the below order around a week ago. Please see shipping receipt below, please can you help to have the refund for this processed quickly. Thank you in advance.
  2. AGENT2026-07-16 10:02:22路 email/helpdesk
    Hi Fleur, Glad to hear from you again! May we request a clearer photo of your receipt or just the tracking number on the receipt will do!. The photo was a bit blurry on our end and we are unable to see the details we need to track the parcel. Looking forward to your response! Kindest, Dy xx
  3. CUSTOMER2026-07-16 10:15:41路 email/email
    Hey Dy, Thanks for the quick response! Please see below the tracking number, using Royal Mail. 0K506673074GB Thank you in advance for your help.
  4. AGENT2026-07-18 09:55:52路 email/helpdesk
    Dear Fleur, We are reaching out regarding your Refund request for order #2363085NA We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please list the Style Name and Sizes (top/bottom) you have sent back? Once we receive your reply, we will double-check this and process your request as soon as possible. Kindest, Lynn
  5. AGENT2026-07-18 09:56:27路 email/helpdeskINTERNAL
    CLARIFICATION #2363085NA 67F4262948974 MISSING SKUs: NMAIBALTOPSP / STABLACBOTS / TIESILFBBOTS 2363085NA N/A Fleur Robinson STAMATBBOTS 1 OK506673074GB No Visible Damage 1954 7/14/2026 2363085NA N/A Fleur Robinson NMAIMATTOPSP 1 OK506673074GB No Visible Damage 1955 7/14/2026 2363085NA N/A Fleur Robinson JARSILTOPSP 1 OK506673074GB No Visible Damage 1956 7/14/2026 2363085NA N/A Fleur Robinson NVINBLATOPS 1 OK506673074GB No Visible Damage 1957 7/14/2026 2363085NA N/A Fleur Robinson ELLHUBBOTM 1 OK506673074GB No Visible Damage 1958 7/14/2026 2363085NA N/A Fleur Robinson PALFAR3TOPSP 1 OK506673074GB No Visible Damage 1959 7/14/2026 2363085NA N/A Fleur Robinson STAFAR3CBOTS 1 OK506673074GB No Visible Damage 1960 7/14/2026 2363085NA N/A Fleur Robinson STABLABBOTS 1 OK506673074GB No Visible Damage 1961 7/14/2026
  6. CUSTOMER2026-07-18 10:12:47路 email/email
    Hi Lynn, Great to hear the items have been received. Yes as created in the return, all items have been sent back and should be within the same parcel. Let me know if you have any issues. Thank you in advance for getting the refund issues promptly.
  7. AGENT2026-07-21 12:49:46路 email/helpdesk
    Hi Fleur, Thank you so much for getting back to us! Thanks for confirming that all of the returned items were sent in the same parcel. To help us verify everything with our warehouse, could you please list the style names and sizes of all the items you included in the return package? Once we have that information, we'll be happy to continue reviewing your return. Thank you in advance, and we look forward to your reply! Warm regards, Kiara
  8. CUSTOMER2026-07-23 07:10:19路 email/email
    Hi Kiara, Hope you're well. Please see below the list of items i've returned. ELLI - HUBE Green Terry Towelling Short脳 1 JARA - SILVER SPARKLE Balconette Bikini 脳 1 VINCA - EBONY BLACK Triangle Bikini Set 脳 1 MAIA - EBONY BLACK Scoop Bikini Set 脳 1 PALMA - FARO Neoprene Balconette Bikini Set 脳 1 MAIA - MATO Red Terry Towelling Scoop Bikini Set 脳 1 Please can you help to have the refund processed asap.
  9. AGENT2026-07-27 09:34:29路 email/helpdesk
    Dear Fleur, Thank you for getting back to us and confirming your returned items. We're pleased to inform you that your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you鈥檒l receive a notification email once the process is complete. If you need any further assistance, please don鈥檛 hesitate to reach out鈥攚e鈥檙e happy to help! Wishing you a wonderful day! Kindest, Reena
  10. AGENT2026-07-27 09:34:39路 email/helpdeskINTERNAL
    FP 2363085NA / 67F4262948974 -cx confirmed returned items
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