Hello,
I am reaching out to provide the shipping and tracking information for
Return Authorization #9AC8662957234
The package was shipped via UPS under tracking number 1zF2152K0366558354
Thank you,
AGENT2026-07-27 11:34:22· email/helpdesk
Dear Shaelyn,
Thank you for sending your tracking number.
We will process your request once we receive it at our warehouse. Could you also please send us a photo of your return postage receipt? This will help us verify your return.
Feel free to check back with us anytime for further updates, or as soon as the tracking number shows delivered.
Kindest,
Pearl
CUSTOMER2026-07-27 11:35:49· email/email
Hi,
Yes please see the attached photo of the postage receipt. Thank you!
AGENT2026-07-27 11:35:49· email/helpdeskINTERNAL
#2370124NA / 9AC8662957234
ON HOLD: In transit
TN: 1zF2152K0366558354
SD: 7/23/2026
AGENT2026-07-29 11:39:59· email/helpdesk
Hi Shaelyn,
Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us.
Kindest,
Pearl