Re: Your request # A2C90E2824471: Pending Approval

Dear Laura, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded as received. Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm a refund or exchange. We look forward to your response! Kindest, Jetz

Hi Laura, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your return postage receipt and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Jetz