Hi Elin,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
We're pleased to inform you that your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete.
If you need any further assistance, please don’t hesitate to reach out—we’re happy to help!
Wishing you a wonderful day!
Kindest,
Jetz
Replies are sent through Open Doors, so they stay on the customer record.