Hi,
I submitted an exchange for my bathing suit bottoms on monday, July 6th and
it is now the 9th. I have not received any email with the return address
and next steps, the email said I would get that within 2 days. I'd like to
do this exchange ASAP as I am going on vacation! Let me know when that will
come through please!!
AGENT2026-07-10 07:36:55Ā· email/helpdesk
Hi Natalie,
Thank you for your message and for reaching out.
We sincerely apologize for the delay in getting back to you.
We are confirming your exchange request and have approved the exchange for the following item:
Returning: VINCA - LOTUS Bottom XS / Tie-side / Cheekiest
(Send back your Bottoms only, please include your bag/pouch in original plastic packaging.)
Exchanging For: VINCA - LOTUS XS / Tie-side / Cheeky
(Your new parcel will be sent to the original shipping address provided upon purchase.)
Return Authorization (RA) Number: EE99512953955
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
ā¢ Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
ā¢ Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Denise xx
AGENT2026-07-10 07:37:16Ā· email/helpdeskINTERNAL
EX 2378570NA EE99512953955
NVINLOTBOTXS 58
CUSTOMER2026-07-10 16:26:11Ā· email/email
Here is the proof of shipment
AGENT2026-07-14 10:36:36Ā· email/helpdesk
Dear Natalie,
Thanks for sending this through!
We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach outāweāre happy to help!
Kindest,
Gelou
AGENT2026-07-14 10:37:30Ā· email/helpdeskINTERNAL
2378570NA / EE99512953955
EX PROCESSED: 07/14/2026 | NEW ORDER #2389600NA
SD: 7/10/26 | ADD: 7/13/26 | TN: 1Z2R303F0308848479