Hi,
I just ordered a bikini from you (#HYGVXW00I). As I was putting in my address, I think it automatically selected one. Now the street name is wrong (and it shows the wrong town on the map), but the postal code and name of city are correct. I just want to make sure it will be sent to the right address.
The full correct address is:
5, Rue de la libération
L-4932 Hautcharage
Luxembourg
(And not avenue… in Schiffflange)!!
I hope everything will work out!
AGENT2026-07-10 11:57:09· email/helpdesk
Dear Joyce,
Thank you for your recent purchase.
This is to confirm that we’ve updated your shipping information as requested. Please review the details below:
Joyce Branco Rocha
5, Rue de la libération
4932 Hautcharage
Luxembourg
+352 621 695 421
If anything else needs to be amended, please let us know right away, as we only have a small window of time to make changes before your order ships.
Please note that updates are processed manually and won’t appear in the address summary of your Shipping Confirmation email but rest assured, your order has been updated as promised.
You’ll receive a separate email with your tracking information once your order has shipped. Be sure to check your Spam or Junk folder just in case.
If you have any other questions or concerns about your order, feel free to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently.
Kindest,
Jesselle
CUSTOMER2026-07-10 11:58:42· email/email
Hello,
I just ordered a bikini online ( #2386734NA) and the adress was not fully correct. Here is the right adress:5, Rue de la liberationL-4932 HautcharageLuxembourg
Thank you, I hope my package will get to me safely.
Replies are sent through Open Doors, so they stay on the customer record.