31,919 tickets1-100

[Global-e Merchant Support - Request received] ''Urgent - PayPal dispute GE12662798750HK / #2373221NA (dispute id: PP-R-KTZ-636019324)''

Global-e Merchant Support · support+idvgdzrx-2445r@globale-b2b.zendesk.com · Gorgias #232611080

closed
Opened
27 Jul 2026, 14:09
Closed
30 Jul 2026, 09:46
Assignee
Lynn - Returns Team
ordersreturns_clarif on-holdreturns_fp on-holdreturns_follow-upreturns_mgttrianglchasing-no-replypotential legalchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-27 14:09:45· email/email
    ##- Please type your reply above this line -## A new ticket (5932362) has been created from the Dispute Center. To add additional comments, reply to this email. ---------------------------------------------- Innovation disputes center, Jul 27, 2026, 17:09 GMT+3 Hello team, This customer has opened a PayPal dispute against the order: GE12662798750HK / #2373221NA Dispute Amount: 136.00 EUR Please see below the customer's email sent through PayPal: _I have already contacted the seller 2 times by email to initiate a return, so far no feedback. I only have 7 days left to return and I will not receive any information on how to make the return. Since it is an Australian site._ **Could you please contact this customer to resolve the issue and ask them to close the dispute?** Please note that this is time-sensitive, we need to provide an update to PayPal ASAP. Many thanks, Ira GE Disputes Team ![](https://s3-eu-west-1.amazonaws.com/globale-prod/Images/Globale/Globale-Logo-Zendesk.png) -------------------------------- This email is a service from Global-e Merchant Support. [VGDZRX-2445R]
  2. AGENT2026-07-29 14:59:41· email/helpdesk
    Hi Ira / GE Disputes Team, Thank you for bringing this to our attention. We have already contacted the customer regarding their return request, and asked them to close the PayPal dispute so we can proceed with resolving the matter. At this stage, we are awaiting their response. As soon as we receive an update from the customer, we will follow up promptly and keep you informed of any progress. Kindest, Lynn Returns Team xx
  3. CUSTOMER2026-07-30 08:55:48· email/email
    ##- Please type your reply above this line -## The ticket (5932362) has been updated. To add additional comments, reply to this email. ---------------------------------------------- Customer Services, Jul 30, 2026, 11:55 GMT+3 Hi, Customer has cancelled the dispute and we've processed € 115.00 refund.
  4. AGENT2026-07-30 09:46:50· email/helpdesk
    Hi Ivan, Thank you for the update. We're glad to hear that the €115.00 refund has been successfully reprocessed. Thank you for your assistance. We'll let the customer know. Kindest, Lynn xx
Replies are sent through Open Doors, so they stay on the customer record.