Hi
I placed an order and now Im in a process to return it suo to size issue
the Returns team told me to placed a new order and then they will send me
return info
the new order is #2390369NA
Exchange Request #ABC5F62958071
but they stopped answer me for a couple of days and dont send me the
details how to return
can you please help ?
AGENT2026-07-21 09:54:38· email/helpdesk
Dear Agam,
Thank you for getting back to us and sharing your new Order # 2390369NA.
We appreciate that you've placed a new order, and we apologize for the delay in getting back to you. Your return for Order # 2382034NA has been accepted. Please know that your concerns are important to us, and we appreciate your patience while we work to resolve this for you. You can find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
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Items Approved for Refund: ESTE - PANDA WHITE - top XS , bottom : S / Minimal / Cheekiest
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: ABC5F62958071
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (For Asia, the Middle East, South America, and Africa)
Hong Kong
TRIANGL RETURNS
c/o WeTIAM Global Solutions Limited
2/F Block B, Yee Lim Industrial Centre
2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong
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Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time - we're here to help.
Thanks again. Wishing you a wonderful day!
Warm regards,
Elaine xx
AGENT2026-07-21 09:55:01· email/helpdeskINTERNAL
RF & REP , 2382034NA / ABC5F62958071
new ORDER# 2390369NA (w/ SF code)
Replies are sent through Open Doors, so they stay on the customer record.