Good Afternoon,
It has now been 6 days since I have requested an exchange for 3 out of 4 of my bikini pieces. I have sent pictures of the damaged bikini top and am yet to receive any reply. How long is this exchange process going to take. Thanks
This is my exchange request number: 654B112965939
AGENT2026-07-30 16:14:18· email/helpdeskINTERNAL
Hi Returns,
For ff up
cx - i have asked to exchange three bikini pieces a week ago and no one is replying to my emails
#2393526NA this is the order number. #654B112965939 this is the exchange request number and my email is darcey44@icloud.com
one of the bikini pieces was broken and considering how expensive the bikinis are and how long the exchange request is taking would a free bikini be considered
will they actually reply by today or not considering it is the end of the working day
From LC - https://triangl.gorgias.com/app/ticket/233141346
Thanks.
AGENT2026-07-30 22:03:12· email/helpdeskINTERNAL
replied to https://triangl.gorgias.com/app/ticket/232552432
Replies are sent through Open Doors, so they stay on the customer record.