2349718NA

Dear Andrea, Thank you for reaching out to us, and we're glad to assist. We apologize for the inconvenience caused, and delay in our response. We regret to hear the top sizing did not fit and we'd love to help you with the exchange. Once you've posted your return, kindly send us a copy of the postage receipt and we will process the exchange as soon as we can. We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - JOLY - top Small (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) Exchanging For: VINCA - JOLY - top Medium (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2349718NAEX ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time - we're here to help. Thanks again. Wishing you a wonderful day! Warm regards, Elaine xx

EX 2349718NA / 2349718NAEX NVINJOLTOPM 33

Dear Andrea, We hope this message finds you well. We are reaching out regarding your Exchange request for Order #2349718NA. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Once we receive your reply, we will double check this and process your request as soon as possible. Thank you. Hope to hear from you soon. Kindest, Elaine xx

WH CLARIF , 2349718NA / 2349718NAEX ex for top / WH received bottoms 6/26/2026 #2349718NA 2349718NAEX ANDREA ZAMBRANO TIEJOLBBOTS 1 USPS4209457823079500114848826173652440 343194 6/30/2026

RT https://triangl.gorgias.com/app/ticket/229657728