CUSTOMER2026-06-19 03:10:35· chat/gorgias_chat
FedEx lost my package. I need a phone number and address for you to file a lost package claim
AI_AGENT2026-06-19 03:10:47· chat/api
Hi, welcome to TRIANGL!
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
You can also leave your email address so they can reach out to you directly. The waiting time for a response in chat is about 1 minute.
AGENT2026-06-19 03:11:08· chat/helpdesk
Hi!
AGENT2026-06-19 03:11:15· chat/helpdesk
You’ve reached our live chat. I'm Mavi, and I'd be happy to assist you today!
CUSTOMER2026-06-19 03:11:23· chat/gorgias_chat
Hi
AGENT2026-06-19 03:11:27· chat/helpdesk
I'm sorry to hear about what happened to your order.
AGENT2026-06-19 03:11:35· chat/helpdesk
Can I have your full name, order number, and email address, please?
CUSTOMER2026-06-19 03:12:34· chat/gorgias_chat
Order: #2339615NA
Fulfillment: #2339615NA-F1
CUSTOMER2026-06-19 03:12:36· chat/gorgias_chat
Kyla Rae
CUSTOMER2026-06-19 03:12:51· chat/gorgias_chat
kylarae.1344@gmail.com
CUSTOMER2026-06-19 03:13:05· chat/gorgias_chat
12600 SE 38th St, Ste 110
Bellevue, Washington 98006
United States
AGENT2026-06-19 03:13:07· chat/helpdesk
Thank you!
AGENT2026-06-19 03:14:03· chat/helpdesk
I will need to endorse this to our Orders Team for further checking, Kyla.
AGENT2026-06-19 03:14:13· chat/helpdesk
Kindly wait for an update via email within 24 hours.
CUSTOMER2026-06-19 03:14:21· chat/gorgias_chat
Wait
CUSTOMER2026-06-19 03:14:31· chat/gorgias_chat
I’m tired of emailing I’ve been emailing for almost a month now
CUSTOMER2026-06-19 03:14:41· chat/gorgias_chat
I called FedEx and they said it’s lost and that I need to file a claim w them
CUSTOMER2026-06-19 03:15:17· chat/gorgias_chat
I just need an address and number for the shipper (you) to be able to file the claim
CUSTOMER2026-06-19 03:15:29· chat/gorgias_chat
Official office address and customer support number works
CUSTOMER2026-06-19 03:15:34· chat/gorgias_chat
I can’t find this info on your website
CUSTOMER2026-06-19 03:15:42· chat/gorgias_chat
I’ve emailed at least 20
CUSTOMER2026-06-19 03:15:52· chat/gorgias_chat
Times or been in this support chat I need to move on from this
CUSTOMER2026-06-19 03:16:06· chat/gorgias_chat
The resolution/orders team is not helpful
AGENT2026-06-19 03:16:31· chat/helpdesk
So sorry about that, Kyla. However, our Orders team are the best people who can provide that information.
AGENT2026-06-19 03:16:58· chat/helpdesk
Rest assured that your concern has been endorsed and tagged as urgent.
AGENT2026-06-19 03:17:19· chat/helpdesk
I'll also monitor this for you and will submit another follow up if necessary.
CUSTOMER2026-06-19 03:17:37· chat/gorgias_chat
If it’s not resolved in the next few days I’m going to talk to my bank and get them to refund me. I’ve been in a support chat so many times begging for info and haven’t gotten anywhere
CUSTOMER2026-06-19 03:17:57· chat/gorgias_chat
The order team tells me to wait for FedEx to update and FedEx has said it’s been lost to me directly when I asked them
AGENT2026-06-19 03:18:35· chat/helpdesk
I completely understand how upsetting it is. Please know this is not what we want you to experience.
CUSTOMER2026-06-19 03:18:44· chat/gorgias_chat
The carrier tells me I need to file a claim and the seller (you) tells me to wait. It’s been a month since I bought my swimsuit and there is a lack of cooperation
CUSTOMER2026-06-19 03:19:10· chat/gorgias_chat
Give me a reference number or something so I can reference this conversation instead of having to re explain myself again if it doesn’t get resolved
CUSTOMER2026-06-19 03:19:19· chat/gorgias_chat
Or send me a copy of this chat via email
AGENT2026-06-19 03:19:28· chat/helpdesk
Sure! Here's the ticket number: 529214035
AGENT2026-06-19 03:19:41· chat/helpdesk
We also have chat history so no worries.
CUSTOMER2026-06-19 03:19:57· chat/gorgias_chat
Hasn’t seemed like it! I answer the same questions and go in circles
CUSTOMER2026-06-19 03:20:39· chat/gorgias_chat
Tell the orders team if it isn’t resolved in the next 5 business days I’m pushing the problem to my bank and you guys can talk to the dispute/resolution team of my bank
AGENT2026-06-19 03:20:49· chat/helpdesk
We sincerely apologize for the inconvenience, Kyla.
AGENT2026-06-19 03:21:23· chat/helpdesk
Got it. I'll let them know about this.
AGENT2026-06-19 03:24:07· chat/helpdesk
I just want to check if you’re still there?
AGENT2026-06-19 03:26:02· chat/helpdesk
Since I haven’t heard back, I’ll go ahead and close this chat for now. If you need more help, just open a new chat and I’ll be glad to assist. Take care and have a wonderful day! :) xx
AGENT2026-06-19 03:29:00· chat/helpdeskINTERNAL
#2339615NA Hi Orders, for your assistance, please. Thank you. xx
Kyla Rae kylarae.1344@gmail.com / "FedEx lost my package. I need a phone number and address for you to file a lost package claim. I’m tired of emailing I’ve been emailing for almost a month now. If it’s not resolved in the next few days I’m going to talk to my bank and get them to refund me. I’ve been in a support chat so many times begging for info and haven’t gotten anywhere The order team tells me to wait for FedEx to update and FedEx has said it’s been lost to me directly when I asked them."
AGENT2026-06-19 07:36:12· email/helpdesk
Hi Kyla,
Thank you for your recent purchase.
We’re very sorry for the delay in receiving your order. We’ve contacted our courier to follow up on the status and will update you as soon as we hear back from them.
Please expect another email from us soon.
Kindest,
Jesselle X
AGENT2026-06-19 07:37:30· email/helpdeskINTERNAL
If no update by Jun 21, please FF up and inform CX too.
#2339615NA | 525701732317
No tracking update since Monday, 5/25/26
Request #SFC37978725 created.
AGENT2026-06-28 08:51:55· email/helpdeskINTERNAL
RT: https://triangl.gorgias.com/app/ticket/224242480