30,691 tickets1-100

Conversation with Customer #529214035

Unknown 路 Gorgias #226840232

closed
Opened
19 Jun 2026, 03:10
Closed
19 Jun 2026, 07:37
Assignee
Anna - Orders
ordor_pending concernsorderstrianglai_answeredai_handoverai_processingsender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-19 03:10:35路 chat/gorgias_chat
    FedEx lost my package. I need a phone number and address for you to file a lost package claim
  2. AI_AGENT2026-06-19 03:10:47路 chat/api
    Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address so they can reach out to you directly. The waiting time for a response in chat is about 1 minute.
  3. AGENT2026-06-19 03:11:08路 chat/helpdesk
    Hi!
  4. AGENT2026-06-19 03:11:15路 chat/helpdesk
    You鈥檝e reached our live chat. I'm Mavi, and I'd be happy to assist you today!
  5. CUSTOMER2026-06-19 03:11:23路 chat/gorgias_chat
    Hi
  6. AGENT2026-06-19 03:11:27路 chat/helpdesk
    I'm sorry to hear about what happened to your order.
  7. AGENT2026-06-19 03:11:35路 chat/helpdesk
    Can I have your full name, order number, and email address, please?
  8. CUSTOMER2026-06-19 03:12:34路 chat/gorgias_chat
    Order: #2339615NA Fulfillment: #2339615NA-F1
  9. CUSTOMER2026-06-19 03:12:36路 chat/gorgias_chat
    Kyla Rae
  10. CUSTOMER2026-06-19 03:12:51路 chat/gorgias_chat
    kylarae.1344@gmail.com
  11. CUSTOMER2026-06-19 03:13:05路 chat/gorgias_chat
    12600 SE 38th St, Ste 110 Bellevue, Washington 98006 United States
  12. AGENT2026-06-19 03:13:07路 chat/helpdesk
    Thank you!
  13. AGENT2026-06-19 03:14:03路 chat/helpdesk
    I will need to endorse this to our Orders Team for further checking, Kyla.
  14. AGENT2026-06-19 03:14:13路 chat/helpdesk
    Kindly wait for an update via email within 24 hours.
  15. CUSTOMER2026-06-19 03:14:21路 chat/gorgias_chat
    Wait
  16. CUSTOMER2026-06-19 03:14:31路 chat/gorgias_chat
    I鈥檓 tired of emailing I鈥檝e been emailing for almost a month now
  17. CUSTOMER2026-06-19 03:14:41路 chat/gorgias_chat
    I called FedEx and they said it鈥檚 lost and that I need to file a claim w them
  18. CUSTOMER2026-06-19 03:15:17路 chat/gorgias_chat
    I just need an address and number for the shipper (you) to be able to file the claim
  19. CUSTOMER2026-06-19 03:15:29路 chat/gorgias_chat
    Official office address and customer support number works
  20. CUSTOMER2026-06-19 03:15:34路 chat/gorgias_chat
    I can鈥檛 find this info on your website
  21. CUSTOMER2026-06-19 03:15:42路 chat/gorgias_chat
    I鈥檝e emailed at least 20
  22. CUSTOMER2026-06-19 03:15:52路 chat/gorgias_chat
    Times or been in this support chat I need to move on from this
  23. CUSTOMER2026-06-19 03:16:06路 chat/gorgias_chat
    The resolution/orders team is not helpful
  24. AGENT2026-06-19 03:16:31路 chat/helpdesk
    So sorry about that, Kyla. However, our Orders team are the best people who can provide that information.
  25. AGENT2026-06-19 03:16:58路 chat/helpdesk
    Rest assured that your concern has been endorsed and tagged as urgent.
  26. AGENT2026-06-19 03:17:19路 chat/helpdesk
    I'll also monitor this for you and will submit another follow up if necessary.
  27. CUSTOMER2026-06-19 03:17:37路 chat/gorgias_chat
    If it鈥檚 not resolved in the next few days I鈥檓 going to talk to my bank and get them to refund me. I鈥檝e been in a support chat so many times begging for info and haven鈥檛 gotten anywhere
  28. CUSTOMER2026-06-19 03:17:57路 chat/gorgias_chat
    The order team tells me to wait for FedEx to update and FedEx has said it鈥檚 been lost to me directly when I asked them
  29. AGENT2026-06-19 03:18:35路 chat/helpdesk
    I completely understand how upsetting it is. Please know this is not what we want you to experience.
  30. CUSTOMER2026-06-19 03:18:44路 chat/gorgias_chat
    The carrier tells me I need to file a claim and the seller (you) tells me to wait. It鈥檚 been a month since I bought my swimsuit and there is a lack of cooperation
  31. CUSTOMER2026-06-19 03:19:10路 chat/gorgias_chat
    Give me a reference number or something so I can reference this conversation instead of having to re explain myself again if it doesn鈥檛 get resolved
  32. CUSTOMER2026-06-19 03:19:19路 chat/gorgias_chat
    Or send me a copy of this chat via email
  33. AGENT2026-06-19 03:19:28路 chat/helpdesk
    Sure! Here's the ticket number: 529214035
  34. AGENT2026-06-19 03:19:41路 chat/helpdesk
    We also have chat history so no worries.
  35. CUSTOMER2026-06-19 03:19:57路 chat/gorgias_chat
    Hasn鈥檛 seemed like it! I answer the same questions and go in circles
  36. CUSTOMER2026-06-19 03:20:39路 chat/gorgias_chat
    Tell the orders team if it isn鈥檛 resolved in the next 5 business days I鈥檓 pushing the problem to my bank and you guys can talk to the dispute/resolution team of my bank
  37. AGENT2026-06-19 03:20:49路 chat/helpdesk
    We sincerely apologize for the inconvenience, Kyla.
  38. AGENT2026-06-19 03:21:23路 chat/helpdesk
    Got it. I'll let them know about this.
  39. AGENT2026-06-19 03:24:07路 chat/helpdesk
    I just want to check if you鈥檙e still there?
  40. AGENT2026-06-19 03:26:02路 chat/helpdesk
    Since I haven鈥檛 heard back, I鈥檒l go ahead and close this chat for now. If you need more help, just open a new chat and I鈥檒l be glad to assist. Take care and have a wonderful day! :) xx
  41. AGENT2026-06-19 03:29:00路 chat/helpdeskINTERNAL
    #2339615NA Hi Orders, for your assistance, please. Thank you. xx Kyla Rae kylarae.1344@gmail.com / "FedEx lost my package. I need a phone number and address for you to file a lost package claim. I鈥檓 tired of emailing I鈥檝e been emailing for almost a month now. If it鈥檚 not resolved in the next few days I鈥檓 going to talk to my bank and get them to refund me. I鈥檝e been in a support chat so many times begging for info and haven鈥檛 gotten anywhere The order team tells me to wait for FedEx to update and FedEx has said it鈥檚 been lost to me directly when I asked them."
  42. AGENT2026-06-19 07:36:12路 email/helpdesk
    Hi Kyla, Thank you for your recent purchase. We鈥檙e very sorry for the delay in receiving your order. We鈥檝e contacted our courier to follow up on the status and will update you as soon as we hear back from them. Please expect another email from us soon. Kindest, Jesselle X
  43. AGENT2026-06-19 07:37:30路 email/helpdeskINTERNAL
    If no update by Jun 21, please FF up and inform CX too. #2339615NA | 525701732317 No tracking update since Monday, 5/25/26 Request #SFC37978725 created.
  44. AGENT2026-06-28 08:51:55路 email/helpdeskINTERNAL
    RT: https://triangl.gorgias.com/app/ticket/224242480
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