CUSTOMER2026-06-30 13:59:11· chat/gorgias_chat
no one has gotten back to me with a return label
AI_AGENT2026-06-30 13:59:27· chat/api
Hi, welcome to TRIANGL! I’m sorry no one has gotten back to you about your return label.
I’ll get a live agent to help check on the return and next steps. Please leave your email address here so the team can reach you.
A live agent will be with you shortly.
AGENT2026-06-30 14:08:55· chat/helpdesk
Hi Maryanne x
AGENT2026-06-30 14:09:08· chat/helpdesk
Michelle here, let me assist you.
AGENT2026-06-30 14:09:17· chat/helpdesk
Could you kindly share the order number?
CUSTOMER2026-06-30 14:10:04· chat/gorgias_chat
2364776NA
AGENT2026-06-30 14:10:31· chat/helpdesk
Thanks! Looking into it now. One moment, please.
AGENT2026-06-30 14:11:43· chat/helpdesk
Appreciate you waiting. I've found your exchange request as well as your email on this.
AGENT2026-06-30 14:12:10· chat/helpdesk
I went ahead and sent a follow up to our Returns for their response.
AGENT2026-06-30 14:12:25· chat/helpdesk
Kindly expect to hear from them within the next couple of hours to update and assist you further with your request.
CUSTOMER2026-06-30 14:12:40· chat/gorgias_chat
thank you
AGENT2026-06-30 14:13:27· chat/helpdesk
Pleasure! In the meantime, is there anything else I can assist you with?
CUSTOMER2026-06-30 14:13:44· chat/gorgias_chat
no that is it
AGENT2026-06-30 14:14:19· chat/helpdesk
Appreciate your patience, Jen. Please chat with us here anytime you need assistance. Have a lovely Tuesday xx
AGENT2026-06-30 14:14:25· chat/helpdeskINTERNAL
ESC https://triangl.gorgias.com/app/ticket/228525354
CUSTOMER2026-07-01 19:54:40· chat/gorgias_chat
have not received my return label yet
CUSTOMER2026-07-01 19:55:18· chat/gorgias_chat
Spoke with someone yesteday and they sai di would hear back in the next couple of hours and now it has been 24 hours and still nothing
AGENT2026-07-01 19:59:13· chat/helpdesk
I am sorry to know that you have yet to receive an update regarding your request.
Can I have your order number and the email address used to create the order, please?
AGENT2026-07-01 19:59:13· email/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
AGENT2026-07-01 20:02:37· email/helpdesk
I just want to check if you're still online?
AGENT2026-07-01 20:02:43· chat/helpdesk
I just want to check if you're still online?
AGENT2026-07-01 20:04:43· chat/helpdesk
It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx
CUSTOMER2026-07-01 20:22:04· chat/gorgias_chat
2364776NA
CUSTOMER2026-07-01 20:22:11· chat/gorgias_chat
jennifercastiglia4@gmail.com
AGENT2026-07-01 20:22:41· chat/helpdesk
Hi!
AGENT2026-07-01 20:22:44· chat/helpdesk
Welcome back.
AGENT2026-07-01 20:24:13· chat/helpdesk
I’m sorry to hear that you haven't received an update from our Returns Team yet, Maryanne.
AGENT2026-07-01 20:24:49· chat/helpdesk
Kindly note that we don't provide return/shipping labels. Our Returns Team will only provide RA number and return address upon approval of your request.
AGENT2026-07-01 20:25:57· chat/helpdesk
Regarding your concern, I'll submit another follow up and tag this as urgent. Our Returns Team will get back to you as soon as they can.
CUSTOMER2026-07-01 20:27:22· chat/gorgias_chat
so i wont get a return label?
AGENT2026-07-01 20:28:00· chat/helpdesk
Our Returns Team will only provide return instructions with the return address.
AGENT2026-07-01 20:29:16· chat/helpdeskINTERNAL
Forwarded to Returns: https://triangl.gorgias.com/app/ticket/228525354
CUSTOMER2026-07-01 20:30:11· chat/gorgias_chat
well i need instructions sent to my email asap so that i can send back my package and get an exchange
AGENT2026-07-01 20:30:35· chat/helpdesk
This is noted, Maryanne. I'll endorse your concern right away.
AGENT2026-07-01 20:30:55· chat/helpdesk
I'll also monitor this for you and will submit another follow up if necessary.
AGENT2026-07-01 20:32:36· chat/helpdesk
I just want to check if you’re still there?
AGENT2026-07-01 20:34:52· chat/helpdesk
Since I haven’t heard back, I’ll go ahead and close this chat for now. If you need more help, just open a new chat and I’ll be glad to assist. Take care and have a wonderful day! :) xx