CUSTOMER2026-06-08 22:12:33· chat/gorgias_chat
speak to agent
AI_AGENT2026-06-08 22:12:45· chat/api
Hi!
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
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AGENT2026-06-08 22:13:19· chat/helpdesk
Hi! Anna, here! How can I help?
CUSTOMER2026-06-08 22:13:47· chat/gorgias_chat
I did an exchange for 2 items from order # 2326708NA, and Triangl took like 2 weeks to send me the exchange, and now it is past the return period, but this was the company's fault not mine. The item still does not fit and I need to return it. I have never worn it.
AGENT2026-06-08 22:14:34· chat/helpdesk
I'm sorry to hear the new items still didn't work our for you.
CUSTOMER2026-06-08 22:14:49· chat/gorgias_chat
It's the Mimi Sala set that I want to return
AGENT2026-06-08 22:14:49· chat/helpdesk
One moment, please.
AGENT2026-06-08 22:15:31· chat/helpdesk
Thank you for confirming.
AGENT2026-06-08 22:16:33· chat/helpdesk
Just to clarify, you'd like to return the MIMA - SALA S top from #2342450NA (exchange) and XS / Cheeky from your original order (2326708NA)
AGENT2026-06-08 22:18:21· chat/helpdesk
Sorry, are you still there?
AGENT2026-06-08 22:21:20· chat/helpdesk
It seems like we're no longer connected. I’ll end this chat now, but you're welcome to message us anytime if you need further assistance. Thank you, and have a lovely day! xx
AGENT2026-06-08 22:22:59· chat/helpdeskINTERNAL
Escalated in https://triangl.gorgias.com/app/ticket/224687641