Conversation with kennedy jurick

Hi, welcome to TRIANGL! To help with your return, please log in to your account first so we can check your order and guide you with the right next steps. Is there anything else I can help you with?

Signed in successfully.

Hi, welcome to TRIANGL! Your most recent order was delivered, so you can start a return here: [https://triangl.com/a/returns](https://triangl.com/a/returns) Returns are accepted within 14 days of receiving your order. Items need to be in original condition with the hygiene seal and returns tag still attached. For a refund, the full set must be returned. We do not provide prepaid return labels, so you will need to arrange and pay for tracked return shipping. Once your return request is submitted and approved, you will receive an RA number by email with the full return instructions, including the return address. Is there anything else I can help you with?

Hi, welcome to TRIANGL! I hear you, and since you’ve already started an exchange but now want to return the whole set instead, I’m going to connect you with a live team member who can help switch your request over. Please hold on for a moment while I transfer the chat. Expected waiting time in chat is 2 min. When you return, returns are accepted within 14 days of receiving the order, items need to be in original condition with the hygiene seal and returns tag attached, and for a refund the full set must be sent back. TRIANGL doesn’t provide prepaid return labels, so you’ll arrange and pay for tracked return shipping. A live agent will be with you shortly.

Hi, I’m Lery, and I’ll be helping you from here. :) Thanks so much for your patience — I really appreciate you waiting!

I am sorry to hear that you have to process a return. Can I have your order number and the email address used to create the order, please?

Thank you.

For this case, I will send your details and new request over to our Returns Team for a review. Please allow our Returns Team to review your request and email you back within 24-48 hours.

No worries. :) Is there anything else I can help you with?

I just want to check if you're still online?

It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx

2356365NA | kennedyjurick@gmail.com exchange to return request "I already requested an exchange for it, but I actually just want to return the whole thing"

Dear Kennedy, Your concern has been forwarded to us, and we're glad to assist. Thank you for reaching out. We apologize for the delay in getting back to you. Please know that your concerns are important to us, and we appreciate your patience while we work to resolve this for you. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - AZURE SPARKLE - top S , bottom : S / Standard / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 89A8812944198 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time - we're here to help. Thanks again. Wishing you a wonderful day! Warm regards, Elaine xx

EX TO RF 2356365NA / 89A8812944198

FP 2356365NA 89A8812944198 SD 7/10/26 ADD 7/13/26 WH 7/15/2026 7/13/2026 #2356365NA 89A8812944198 KENNEDY JURICK VINAZU2TOPS 1 FEDEX1195267021540009457800874226718180 347311 7/15/2026 7/13/2026 #2356365NA 89A8812944198 KENNEDY JURICK STAAZU2CBOTS 1 FEDEX1195267021540009457800874226718180 347312 7/15/2026

Hi Kennedy, We're emailing about your Refund Request for Order #2356365NA that was approved on 6/24/26. As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame however we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: - As we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. - Your items will be sent to the original shipping address provided upon purchase. We look forward to your next email. Kindest, Denise xx

ignore the previous internal note OTE EX / SHIPPED BEYOND 14 DAYS 2356365NA 89A8812944198 date approved: 6/24/26 SD 7/10/26 ADD 7/13/26 WH 7/15/2026

RT https://triangl.gorgias.com/app/ticket/231428188