31,243 tickets1-100

Faulty Clasp Help

Mallory Goodwin · malloryg2003@hotmail.com · Gorgias #224059213

closed
Opened
2 Jun 2026, 01:14
Closed
3 Jun 2026, 23:25
Assignee
Joan C. - Returns Team
Order
2359987
returnstrianglchannel-email

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  1. CUSTOMER2026-06-02 01:14:11· email/email
    Hi! My name is Mallory and my order number was #2343782NA. I just received my yellow bikini set and it is so cute, but it came with a broken clasp it seems. I have another bikini from triangl with the same clasp and this one came with the clasp broken so it does not lock into place my other one. I was wondering what I should do about this? Is it possible to exchange it out or return for a refund? I would prefer to exchange and get a new top as I am super excited about the set. Please let me know!
  2. AGENT2026-06-03 23:25:26· email/helpdeskINTERNAL
    Dupe https://triangl.gorgias.com/app/ticket/224060592
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