Dear Triangl,
My mom emailed for my order last week about requesting a return and never
heard back. I mailed the package back to the address that was on the
package. Here is the tracking information so we can get the full refund
back to original payment for the order. Your customer service team should
be better
at answering emails if your timeline is only 14 days.
AGENT2026-06-18 12:32:43· email/helpdesk
Hi Thomas,
Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us.
Kindest,
Dy