Hi I placed my order #2350469NA last week and haven't received any shipping updates on it. Can you please provide any assistance? Thank you!
AGENT2026-06-09 04:36:42· email/helpdesk
Dear Talulah,
Thank you for reaching out to us.
We're pleased to inform you that your order #2350469NA has been shipped. Please find your tracking details below:
Order Number: #2350469NA
Tracking Number: 528479673643
Courier: FedEx
Tracking URL: https://www.fedex.com/fedextrack/?trknbr=528479673643
Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays and customs clearance delays may not included.
Please keep in mind that for security reasons, FedEx normally does not leave parcels unattended as deliveries require a signature upon receipt. This helps ensure your order arrives safely. As a reminder, please keep your phone nearby in case the courier needs to contact you to arrange the delivery of your order. If you won’t be available at the time of delivery, we recommend having someone you trust receive the parcel on your behalf. Alternatively, you may use the tracking site to digitally sign for the delivery as soon as the link becomes available.
If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently.
Kindest,
Katrina x
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