RE: ORDER #2345031NA

Dear Molly, We have received your Exchange Request for Order 2345031NA. We apologize for the delay in getting back to you. We appreciate your patience and understanding while we looked into this for you. We are sorry to hear the bikini bottom wasn't right for you. We have noted that you wish to have the standard style with normal coverage. To proceed with your request, please confirm the PORTE Pink Geometric Bikini Bottom Size you wish to exchange for and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Geelah

#2345031NA 88ED9C2930024 / clarify bottom size

Hi Molly, Thank you for following up, and we apologize for the delay in getting back to you. We appreciate your patience and understanding while we looked into this for you. We are eager to assist but unfortunately, the BOTTOM XXS STANDARD NORMAL - PORTE you have selected is out of stock. We are sorry about that! Our bikinis are selling out fast. It's best to purchase an alternative style in full set directly from the website to secure stocks. This is also the fastest way to receive the new suit! PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-23 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2345031NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Geelah

#2345031NA 88ED9C2930024 / OOS / STAPOR2ABOTXXS 0

Hi Molly, Thank you for getting back to us. We sincerely apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We are confirming your exchange request and have approved the exchange for the following items: Returning: PORTE XXS / Tie-side / Cheeky Bottom (Send back your Bottoms only, please include your bag/pouch in original plastic packaging.) Exchanging For: PORTE XS / Tie-side / Cheeky Bottom (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 88ED9C2930024 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Australia & New Zealand customers): Australia TRIANGL RETURNS c/o ICAL International Customs and Logistics 21–23 Jets Court, Melbourne Airport, VIC 3045 Australia ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

2345031NA / 88ED9C2930024 TIEPOR2BBOTXS 70