CUSTOMER2026-06-19 06:12:57· email/email
Hello,
After reviewing a few of your sizing videos on instagram. I think a Medium
in the top would be a better fit for me. Is it possible to change my order
before it ships?
AGENT2026-06-19 08:47:32· email/helpdesk
Hi Chloe,
It's Jesselle here from Triangl's Orders team with an update for you about your order #2368179NA.
We removed your original order from our system but do not panic! We created a new one with your preferences. Your new order number is [#2368234NA, and it is for the following:
JARA - JETT Black Balconette Bikini M in Top, JETT Black Bikini S Tie-Side Cheeky Bottom
Take note that the change will be manually processed so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Your order has been updated – as promised! – just as you requested.
A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle X
CUSTOMER2026-06-19 12:15:59· email/email
Awesome, thank you so much!
AGENT2026-06-19 13:39:41· email/helpdesk
Hi Chloe,
You’re so welcome! I’m glad we could get that sorted for you.
If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently.
Kindest,
Trish
CUSTOMER2026-06-25 15:12:39· email/email
Hello Triangle Team,
I just received the bikini and unfortunately even the M in bikini top was
too small. How do i proceed with an exchange? Due to my order changing last
minute I don't have a confirmation nor tracking number. Thank you so much
for your help.
AGENT2026-06-25 15:18:58· email/helpdesk
Dear Chloe,
Thanks for reaching out and letting us know. We are sorry to hear your order didn't meet your expectations. Not to worry, my colleagues from the Returns Team will assist you from here.
I’ll transfer you over to them right away. Kindly expect a reply soon!
Kindest,
Jesselle
CUSTOMER2026-06-25 15:20:56· email/email
Great, thank you so much!
CUSTOMER2026-06-25 18:35:51· email/email
Hello jesselle,
I haven't received an email from the returns team yet. I want to make sure
I am able to get it shipped back out in time.
AGENT2026-06-26 14:18:45· email/helpdeskINTERNAL
RT https://triangl.gorgias.com/app/ticket/227884135