Re: 2321237NA

Hi Lea, Thank you for reaching out. Your Refund Request for Order #2321237NA was approved on May 12, 2026. As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame. Based on the tracking details, the Shipment registered date is June 1, 2026 and delivered to our warehouse June 2, 2026). However we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. Kindest, Joanna

RF 2321237NA 7807E32912642 SD > 14 days 6/5/2026 #2321237NA N/A Lea Wabl STACOOCBOTM 1 3SIME0002186581 No Return Code 1558 6/9/2026 6/5/2026 #2321237NA N/A Lea Wabl MICCOOTOPM 1 3SIME0002186581 No Return Code 1559 6/9/2026 6/5/2026 #2321237NA N/A Lea Wabl SIDPIGABOTS 1 3SIME0002186581 No Return Code 1560 6/9/2026 6/5/2026 #2321237NA N/A Lea Wabl ESTPIGTOPM 1 3SIME0002186581 No Return Code 1561 6/9/2026

Hi Lea, Thank you for your response! We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We completely understand that caring for a little baby can make it difficult to arrange returns within the required timeframe, and we appreciate you making the effort to send the package back at the next available opportunity. As a one-time exception, we have approved a refund for your return. Your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Joan

FP #2321237NA / 7807E32912642 | SM approved OTE

Hi Lea, You're welcome and thank you as well! :) If there is anything else that we can assist you with, just write us back, we’d love to help! Kindest, Jetz