31,919 tickets1-100

Re: 2361850NA Request for Return Extension

Jose Romano · rosybj@hotmail.com · Gorgias #228037469

closed
Opened
27 Jun 2026, 00:02
Closed
20 Jul 2026, 09:48
Assignee
Joan C. - Returns Team
returnsreturns_approvedreturns_fp on-holdtrianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-27 00:02:17· email/email
    Dear Customer Service, I recently received my swimsuit order, but unfortunately, none of the swimsuits fit me properly. I would like to request a refund and would appreciate your guidance on the return process. Please let me know the next steps and how I can send the items back. Thank you for your assistance. I look forward to your response.
  2. AGENT2026-07-03 02:00:16· email/helpdesk
    Dear Jose, Thank you for reaching out. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We're sorry to hear that none of the swimsuits fit as expected. We understand how disappointing that can be, and we're here to help. We'd be happy to assist you with your refund request. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - HUBE Green Terry Towelling Triangle Bikini TOP L :: BOTTOM M / Standard / Cheeky DARA - COOKIE Triangle Bikini TOP L :: BOTTOM M / Tie-side / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2361850NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Duties & Taxes: Please ensure your return shipment is sent DDP (Delivered Duty Paid), with all Duties & Taxes prepaid at the time of shipment. Returns where Duties & Taxes are billed to TRIANGL may not be accepted and could result in the return being deemed ineligible. • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Geelah
  3. AGENT2026-07-03 02:00:28· email/helpdeskINTERNAL
    #2361850NA 2361850NARF
  4. CUSTOMER2026-07-03 16:49:22· email/email
    Dear TRIANGL Team, Thank you very much for approving my return. I wanted to ask if it would be possible to extend my return deadline until July 16th. I will be traveling to the United States on that date, and I would like to ship the return from there. All the items are in perfect condition with their original tags, hygiene seals, and packaging. I would really appreciate it if you could allow me this small extension. Thank you so much for your understanding. I look forward to your response.
  5. AGENT2026-07-08 09:27:45· email/helpdesk
    Hi Jose, Thank you for reaching out, and we completely understand. We normally ask that the items are received within the 14 day return period. But, we're happy to make an exception and extend the return until July 16, 2026, to allow you time to ship your return from the United States. As long as the items remain in their original condition with the tags, hygiene seals, and original packaging intact, we'll be happy to process your return once it arrives at our warehouse. We only ask that you send us a copy of your postage receipt showing the tracking number and courier so we can monitor your returns. We wish you safe travels, and if you have any other questions in the meantime, please don't hesitate to reach out. We're always happy to help. Kindest, Dy x
  6. AGENT2026-07-08 09:28:41· email/helpdeskINTERNAL
    2361850NA / 2361850NARF APPROVED 7/3/26
  7. CUSTOMER2026-07-08 21:00:23· email/email
    Hi Thank you again for extending my return deadline. I really appreciate your understanding. I wanted to let you know that I will arrive in the United States late on July 15, so I will be shipping the return on July 16. As soon as I ship it, I'll email you the postage receipt with the tracking number and courier details. I just wanted to confirm that this will be okay. Thank you so much!
  8. AGENT2026-07-13 02:41:46· email/helpdesk
    Hi Jose, Thank you for getting back to us and for keeping us updated with your travel plans. As previously advised, we're happy to make an exception and extend your return deadline until July 16, 2026, to allow you enough time to ship your return once you've arrived in the United States. We appreciate you keeping us informed, and your proposed shipping date of July 16 is perfectly fine. Once you've posted your return, please email us a copy of your postage receipt showing the tracking number and the courier details. This will allow us to monitor the progress of your return. Thank you again for your communication. We wish you safe travels, and we look forward to receiving your shipping confirmation. Kindest, Reena
  9. CUSTOMER2026-07-13 03:40:06· email/email
    Hi Reena, Thank you so much for your understanding and for extending the return deadline. I really appreciate your flexibility. I will ship the return on July 16 as planned and will email you a copy of the postage receipt with the tracking number and courier details as soon as it has been shipped. Thank you again for your assistance.
  10. AGENT2026-07-15 23:20:06· email/helpdesk
    Hi Jose, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Once the return items are mailed, please send us a snapshot of your return postage receipt, tracking number, and courier used for reference. Thank you and have a great day! Kindest, Jetz
  11. CUSTOMER2026-07-16 18:27:47· email/email
    Hi TRIANGL Team, I wanted to let you know that I have just shipped my return. The original order was placed under my husband José Romano's name. However, when I shipped the return, I accidentally entered my own name as the sender. Everything else is the same, and this is the return for that order. I just wanted to let you know in case there is any confusion when you receive the package. Thank you very much!
  12. AGENT2026-07-20 09:47:46· email/helpdesk
    Dear Jose, Thank you for sending your postage receipt. We will process your request once we receive it at our warehouse. Feel free to check back with us anytime for further updates, or as soon as the tracking number shows delivered. Kindest, Pearl
  13. AGENT2026-07-20 09:48:18· email/helpdeskINTERNAL
    2361850NA / 2361850NARF ON HOLD: In transit TN: 1Z3496E70376150253 SD: 7/16/2026
  14. AGENT2026-07-28 12:17:44· email/helpdeskINTERNAL
    WH: 7/22/2026 #2361850NA N/A ROSY BETECH SIDCOOABOTM 1 UPS1Z3496E70376150253 349823 7/23/2026 7/22/2026 #2361850NA N/A ROSY BETECH DARCOOTOPL 1 UPS1Z3496E70376150253 349824 7/23/2026 7/22/2026 #2361850NA N/A ROSY BETECH VINHUBTOPL 1 UPS1Z3496E70376150253 349825 7/23/2026 7/22/2026 #2361850NA N/A ROSY BETECH STAHUBBBOTM 1 UPS1Z3496E70376150253 349826 7/23/2026
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