31,919 tickets1-100

Re: Changing address

Polly Claxton 路 pollyclaxton@gmail.com 路 Gorgias #227371996

closed
Opened
23 Jun 2026, 00:50
Closed
25 Jun 2026, 19:58
Assignee
Jesselle - Orders
or_address changeor_pending concernsorderstrianglchasing-no-replyvipchannel-email

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  1. CUSTOMER2026-06-23 00:50:20email/email
    Hi, my name is Polly Claxton and I order a suit from you last week. I am needing to update my address and I was wondering what the best way to do that is. Thank you!
  2. AGENT2026-06-23 06:49:24email/helpdesk
    Hi Polly, Thank you for your recent purchase! Thank you for getting in touch with us as well. I understand you wish to make changes to the shipping address of your order #2370499NA. As much as we would like to, we can only make simple changes to shipping addresses such as house numbers, street names and destination city. The parcel should still be going to the same state and country. Unfortunately, your order #2370499NA has been processed and as such, cannot be cancelled or amended. The tracking details should be sent to you in a separate email soon. What we will need to do is send the new address to FedEx to see if they can update the information from their end. Please fill in your details below: NAME: STREET ADDRESS (NAME & NUMBER): CITY: STATE: COUNTRY: ZIP: PHONE: If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Valerie
  3. CUSTOMER2026-06-23 13:22:43email/email
    Hi Valerie, I am just trying to specify the unit number, so it is going to a the same address! NAME: Polly Claxton STREET ADDRESS (NAME & NUMBER): 424 Magnolia Ave Unit 1 CITY: Saint Simons Island STATE: Ga COUNTRY: USA ZIP: 31522 PHONE: 912-334-1310 Thanks for looking into this.
  4. AGENT2026-06-23 14:29:26email/helpdesk
    Dear Polly, Thank you for reaching out to us and for sending us your complete information. We will forward your updated address to FedEx to request the address change on your shipment. NAME: Polly Claxton STREET ADDRESS (NAME & NUMBER): 424 Magnolia Ave Unit 1 CITY: Saint Simons Island STATE: Ga COUNTRY: USA ZIP: 31522 PHONE: 912-334-1310 Please note that any updates to a shipment already in transit are subject to FedEx鈥檚 approval and local policies. Additionally, please keep your phone nearby in case the courier contacts you to arrange delivery of your order. If you have any other questions about your order, feel free to reach out, and we鈥檒l be happy to assist. For follow-ups, please include all of your questions in one email so we can address them efficiently. Kindest, Anna x
  5. CUSTOMER2026-06-23 20:03:30email/email
    That's great, thank you very much.
  6. AGENT2026-06-23 22:24:42email/helpdesk
    Dear Polly, You are more than welcome! If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Bernadette
  7. CUSTOMER2026-06-24 23:35:06email/email
    Hi I was just checking to see if it got approved?
  8. AGENT2026-06-25 00:57:58email/helpdesk
    Dear Polly, This is Bernadette from Triangl's Orders team with an update about your concern. We completely understand how stressful it is to be waiting on this, and we鈥檙e really sorry you鈥檝e had to go through this delay. As promised, we鈥檝e already reached out to FedEx about your order. They鈥檝e acknowledged our email and are looking into it. Please know we鈥檒l continue to monitor this and follow-up until it鈥檚 resolved for you. You can rest assured we鈥檙e working on this in the background and will update you as soon as we have a solution. Thank you so much for your patience while we get this sorted. If you have any other questions or concerns, please don鈥檛 hesitate to reach out and we鈥檒l gladly assist. For follow-ups, it鈥檚 best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Bernadette x
  9. AGENT2026-06-25 00:58:41email/helpdeskINTERNAL
    If no update by June 27, please follow up. #2370499NA | 530814958200 Address correction: 424 Magnolia Ave Unit 1 Saint Simons Island Ga, USA 31522 Request #SFC38403990 created for address correction.
  10. CUSTOMER2026-06-25 18:58:43email/email
    No problem, thank you for the update.
  11. AGENT2026-06-25 19:58:24email/helpdesk
    Hi Polly, On behalf of Bernadette, you are more than welcome! We are glad to be of help. :) If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X
  12. AGENT2026-07-01 11:32:34email/helpdeskINTERNAL
    #2370499NA / 530814958200 Delivered on Tuesday, 30/06/2026 at 18:30; Signed for by: C.Polly(FedEx) OR_Pending CLOSED Shiela (7.1.26)
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