CUSTOMER2026-06-23 00:50:20· email/email
Hi, my name is Polly Claxton and I order a suit from you last week. I am
needing to update my address and I was wondering what the best way to do
that is.
Thank you!
AGENT2026-06-23 06:49:24· email/helpdesk
Hi Polly,
Thank you for your recent purchase! Thank you for getting in touch with us as well.
I understand you wish to make changes to the shipping address of your order #2370499NA. As much as we would like to, we can only make simple changes to shipping addresses such as house numbers, street names and destination city. The parcel should still be going to the same state and country.
Unfortunately, your order #2370499NA has been processed and as such, cannot be cancelled or amended. The tracking details should be sent to you in a separate email soon. What we will need to do is send the new address to FedEx to see if they can update the information from their end. Please fill in your details below:
NAME:
STREET ADDRESS (NAME & NUMBER):
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Valerie
CUSTOMER2026-06-23 13:22:43· email/email
Hi Valerie,
I am just trying to specify the unit number, so it is going to a the same
address!
NAME: Polly Claxton
STREET ADDRESS (NAME & NUMBER): 424 Magnolia Ave Unit 1
CITY: Saint Simons Island
STATE: Ga
COUNTRY: USA
ZIP: 31522
PHONE: 912-334-1310
Thanks for looking into this.
AGENT2026-06-23 14:29:26· email/helpdesk
Dear Polly,
Thank you for reaching out to us and for sending us your complete information.
We will forward your updated address to FedEx to request the address change on your shipment.
NAME: Polly Claxton
STREET ADDRESS (NAME & NUMBER): 424 Magnolia Ave Unit 1
CITY: Saint Simons Island
STATE: Ga
COUNTRY: USA
ZIP: 31522
PHONE: 912-334-1310
Please note that any updates to a shipment already in transit are subject to FedEx’s approval and local policies. Additionally, please keep your phone nearby in case the courier contacts you to arrange delivery of your order.
If you have any other questions about your order, feel free to reach out, and we’ll be happy to assist. For follow-ups, please include all of your questions in one email so we can address them efficiently.
Kindest,
Anna x
CUSTOMER2026-06-23 20:03:30· email/email
That's great, thank you very much.
AGENT2026-06-23 22:24:42· email/helpdesk
Dear Polly,
You are more than welcome!
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Bernadette
CUSTOMER2026-06-24 23:35:06· email/email
Hi I was just checking to see if it got approved?
AGENT2026-06-25 00:57:58· email/helpdesk
Dear Polly,
This is Bernadette from Triangl's Orders team with an update about your concern.
We completely understand how stressful it is to be waiting on this, and we’re really sorry you’ve had to go through this delay.
As promised, we’ve already reached out to FedEx about your order. They’ve acknowledged our email and are looking into it.
Please know we’ll continue to monitor this and follow-up until it’s resolved for you.
You can rest assured we’re working on this in the background and will update you as soon as we have a solution. Thank you so much for your patience while we get this sorted.
If you have any other questions or concerns, please don’t hesitate to reach out and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible.
Kindest,
Bernadette x
AGENT2026-06-25 00:58:41· email/helpdeskINTERNAL
If no update by June 27, please follow up.
#2370499NA | 530814958200
Address correction:
424 Magnolia Ave Unit 1
Saint Simons Island
Ga, USA 31522
Request #SFC38403990 created for address correction.
CUSTOMER2026-06-25 18:58:43· email/email
No problem, thank you for the update.
AGENT2026-06-25 19:58:24· email/helpdesk
Hi Polly,
On behalf of Bernadette, you are more than welcome! We are glad to be of help. :)
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle X
AGENT2026-07-01 11:32:34· email/helpdeskINTERNAL
#2370499NA / 530814958200
Delivered on Tuesday, 30/06/2026 at 18:30; Signed for by: C.Polly(FedEx)
OR_Pending CLOSED
Shiela (7.1.26)