31,919 tickets1-100

Re: Damaged bikini set

Tatiana Recondo · tatianarodriguezunit@gmail.com · Gorgias #227184084

closed
Opened
21 Jun 2026, 20:46
Closed
4 Jul 2026, 04:55
Assignee
Joanna - Returns Team
returnsreturns_mgtreturns_tier 2trianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-21 20:46:38· email/email
    Hello, I'd like to inquire about a refund or return for a brand new bikini set. As you could see below, this was purchased about a month ago and my daughter wore for the very first time just yesterday. It instantly changed colors within the first couple of hours. We'd like to please request a refund. Thank you.
  2. CUSTOMER2026-06-22 20:12:13· email/email
    Hello, Kindly following up on the email below.
  3. AGENT2026-06-25 09:53:53· email/helpdesk
    Dear Tatiana, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We’re very sorry to hear about the issue with your daughter's bikini, and we appreciate you bringing this to our attention. We’d be happy to look into your concern further. Can you please share the following details: Was the item used in a hot tub or chlorinated pool? Was the item machine washed? Was the item washed using hot or cold water? Was there any detergent or soap used? How was the item dried and stored? From there, we will assess if we can accommodate your request. Kindest, Joanna
  4. AGENT2026-06-25 09:54:00· email/helpdeskINTERNAL
    2331797NA linked
  5. CUSTOMER2026-06-25 10:43:05· email/email
    Hello, The item was used in a resort pool which I assume is chlorinated. We have yet to wash the bathing suit as we quickly noticed it once we got back into the resort room. The bathing suit was dried hanging in the bathroom.
  6. CUSTOMER2026-06-27 15:32:52· email/email
    Hello, Following up on the below. Ensuring I didn't miss any communication. Thank you
  7. AGENT2026-06-29 21:30:15· email/helpdesk
    Hi Tatiana, We sincerely apologize for the delayed response and we truly appreciate your patience. Just a quick note—when multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay. At TRIANGL, we take great pride in the quality of our products. Every item undergoes intensive quality control and care before it’s sent out, so what you've described sounds like an isolated case. That said, we completely understand your disappointment, and we truly want to make things right for you. While our usual policy only allows for replacements within 14 days of delivery, the last thing we want is for you to be left with an unusable item. As a gesture of goodwill, we’d love to offer a one-time exception and send out a replacement! Kindly confirm if you would like us to ship the new VINCA - HUBE - Top / XXS :: Bottom / XXS / Tie-side / Cheeky. A few things to keep in mind: Since this is a one-time exception, the replacement will not be eligible for further exchange, replacement, or refund requests in the future. The replacement will be shipped to the original address used at the time of purchase (unless you’d like it sent elsewhere—just let us know!). We look forward to your response! Kindest, Nikka
  8. AGENT2026-06-29 21:30:40· email/helpdeskINTERNAL
    OTE NON-CX FA EX: 2331797NA Issue: Color > Fade / https://prnt.sc/7YpSqLwj59o- VINHUBTOPXXS 29 / TIEHUBBBOTXXS 13
  9. CUSTOMER2026-06-30 10:32:30· email/email
    Hello, Appreciate the note on the muriople messages. I was hoping for a quicker response as we are leaving on a cruise this Saturday and was depending on this swimsuit. If you look back, I started this email over a week ago so it's taken quite a bit to resolve. I find it odd that this is an isolated case but happy this can be resolved - thank you so much. Yes, I'd like to confirm we would like the same exact bathing suit: VINCA - HUBE - Top / XXS :: Bottom / XXS / Tie-side / Cheeky. Confirming it can be sent to the original Address. Thank you for everything.
  10. AGENT2026-07-01 04:02:39· email/helpdesk
    Dear Tatiana, Thank you for getting back to us. I have filed a request to have your new items shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2331797NAEX If you have any questions, feel free to email us back. Kindest, Joanna
  11. AGENT2026-07-01 04:02:50· email/helpdeskINTERNAL
    OTE NON CX FA EX 2331797NA / 2331797NAEX PROCESSED: July 1, 2026 New Order: 2379607NA
  12. CUSTOMER2026-07-02 00:02:46· email/email
    Hello, Thank you again for your help. I received the confirmation email however, only shows the bikini top. Does this also include the bikini bottom?
  13. AGENT2026-07-02 04:40:00· email/helpdesk
    Hi Tatiana, The email you received already covers the full set. If you click on “View your Order” in that message, you should be able to see both the top and the bottoms included in your order details. Please let me know if you have any trouble locating that information or if there’s anything else I can help with. Kindest, Joanna
  14. CUSTOMER2026-07-02 15:04:40· email/email
    Apologies, I see it now.
  15. AGENT2026-07-04 04:55:47· email/helpdesk
    Hi Tatiana, No worries! Should you need further assistance, don't hesitate to send us an email. We are always here to help! Kindest, Joanna
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