2,272 tickets1-100

Re: How many inches bigger is the S+ vs an XS, Connect to Specialist, Hi Lery:) yes so I just received m ...

Zaina Assad · zaina.assad@yahoo.com · Gorgias #228564712

closed
Opened
30 Jun 2026, 18:04
Closed
1 Jul 2026, 00:43
Assignee
Joan C. - Returns Team
customer careretreturnssiztrianglai_answeredai_handoverai_next_genai_processingai_snoozevipchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-30 18:04:09· chat/gorgias_chat
    How many inches bigger is the S+ vs an XS
  2. AI_AGENT2026-06-30 18:04:31· chat/api
    Hi, welcome to TRIANGL! S+ has about 1 cm more bust coverage than S, and about 2 cm more than XS. The underbust band is the same as S, with extra cup depth for a fuller bust. If you'd like, we can connect you with a sizing specialist for more personalised help.
  3. CUSTOMER2026-06-30 18:04:49· chat/gorgias_chat
    Connect to Specialist
  4. AI_AGENT2026-06-30 18:05:02· chat/api
    Hi, welcome to TRIANGL! Thanks for that. Please hold on for a moment while I transfer the chat, and a sizing specialist will be with you shortly. Expected waiting time in chat is 3 min.
  5. AGENT2026-06-30 18:10:01· chat/helpdesk
    Hi, I’m Lery, and I’ll be helping you from here. :)
  6. AGENT2026-06-30 18:10:22· chat/helpdesk
    May I clarify which measurement are you after?
  7. CUSTOMER2026-06-30 18:11:40· chat/gorgias_chat
    Hi Lery:) yes so I just received my order. I am trying to decide if I need ro go up a size. The thing is the XS is already not super fitted around my body but the reason I’m considering a bigger size is because of my boob coverage. If I did switch to an S+ I would have to alter the width around my body
  8. CUSTOMER2026-06-30 18:12:01· chat/gorgias_chat
    I have a photo if you’d like to see
  9. AGENT2026-06-30 18:13:39· chat/helpdesk
    Sure. :)
  10. AGENT2026-06-30 18:16:12· chat/helpdesk
    Thank you for the photos.
  11. AGENT2026-06-30 18:16:33· chat/helpdesk
    May I clarify if the band is a bit tight around your underbust or it fits just fine?
  12. CUSTOMER2026-06-30 18:16:48· chat/gorgias_chat
    No as a matter of fact it’s not tight at all
  13. AGENT2026-06-30 18:19:04· chat/helpdesk
    I see.
  14. AGENT2026-06-30 18:20:00· chat/helpdesk
    Sizing up to an S+ top would increase both underbust and bust coverage.
  15. AGENT2026-06-30 18:20:11· chat/helpdesk
    Let me get the measurements for you so you'd have better reference.
  16. CUSTOMER2026-06-30 18:21:00· chat/gorgias_chat
    Okay where should I be measuring
  17. AGENT2026-06-30 18:22:35· chat/helpdesk
    Below are the measurements between an XS and an S+ top: XS 1/2 Bottom Length: 31.5cm Cup Height: 10.5cm Central Front Height: 8cm S+ 1/2 Bottom Length: 32.5cm Cup Height: 12.5cm Central Front Height: 10cm
  18. CUSTOMER2026-06-30 18:23:01· chat/gorgias_chat
    So measure myself where?
  19. CUSTOMER2026-06-30 18:23:12· chat/gorgias_chat
    Ohhh sorry
  20. CUSTOMER2026-06-30 18:23:21· chat/gorgias_chat
    I misunderstood you
  21. AGENT2026-06-30 18:23:41· chat/helpdesk
    Oh, sorry for the confusion.
  22. CUSTOMER2026-06-30 18:24:38· chat/gorgias_chat
    Ya the bottom length would be very big
  23. AGENT2026-06-30 18:24:41· chat/helpdesk
    I could have your measurements too but the measurements I gave you are the actual measurements between an XS and S+ top so you can better gauge if an S+ would fit you better.
  24. CUSTOMER2026-06-30 18:24:47· chat/gorgias_chat
    I would have to take it to alterations
  25. CUSTOMER2026-06-30 18:25:01· chat/gorgias_chat
    Okay thank you for your help
  26. CUSTOMER2026-06-30 18:25:15· chat/gorgias_chat
    I think I just need to decide how I want it to fit
  27. AGENT2026-06-30 18:25:56· chat/helpdesk
    Just a reminder, I am afraid we do not recommend to have the bikinis altered or tailored as it may affect the quality of the bikini and will void warranty for returns.
  28. AGENT2026-06-30 18:26:16· chat/helpdesk
    But the difference between the underbust is just 1cm so it might not be as loose.
  29. CUSTOMER2026-06-30 18:26:33· chat/gorgias_chat
    I know but the underbust is already a bit loose
  30. CUSTOMER2026-06-30 18:26:40· chat/gorgias_chat
    I would prefer not to alter it probably
  31. AGENT2026-06-30 18:27:35· chat/helpdesk
    Oh, I see.
  32. AGENT2026-06-30 18:27:57· chat/helpdesk
    Just a reminded then should you opt to exchange the top and alter it.
  33. CUSTOMER2026-06-30 18:28:32· chat/gorgias_chat
    I should?
  34. AGENT2026-06-30 18:30:39· chat/helpdesk
    It's all up to you if you want to try an S+ top and have it altered just in case it would be loose around.
  35. AGENT2026-06-30 18:31:04· chat/helpdesk
    But I just want you to take inconsideration that altering the bikini would voide the return/exchange.
  36. AGENT2026-06-30 18:31:08· chat/helpdesk
    *void
  37. CUSTOMER2026-06-30 18:31:45· chat/gorgias_chat
    Yeah I understand that it would void it
  38. AGENT2026-06-30 18:32:14· chat/helpdesk
    Alright. :) Is there anything else I can help you with?
  39. CUSTOMER2026-06-30 18:32:43· chat/gorgias_chat
    No that’ll be it. I’ll process the exchange for the bottoms and think about the top. Do I have to pay for the shipping for the exchange?
  40. AGENT2026-06-30 18:34:11· chat/helpdesk
    While we don't provide shipping labels for returns/exchanges, you can choose your preferred courier - we recommend using your local registered post to lessen the cost. We will then cover the shipping cost to send the exchange item to you if you opted for an exchange.
  41. CUSTOMER2026-06-30 18:34:39· chat/gorgias_chat
    Okay so I have to pay to send my item back even though it’s an exchange?
  42. AGENT2026-06-30 18:36:01· chat/helpdesk
    Yes.
  43. CUSTOMER2026-06-30 18:36:14· chat/gorgias_chat
    Wow I didn’t know that
  44. CUSTOMER2026-06-30 18:36:27· chat/gorgias_chat
    I knew I had to if I returned
  45. CUSTOMER2026-06-30 18:36:30· chat/gorgias_chat
    But not expanded
  46. CUSTOMER2026-06-30 18:36:34· chat/gorgias_chat
    Exchanged *
  47. CUSTOMER2026-06-30 18:37:14· chat/gorgias_chat
    I did order two suits is there any way to not have to pay exchange shipping? I plan to keep both suits the bottoms are just too big on one
  48. AGENT2026-06-30 18:37:23· chat/helpdesk
    It's the same if you want to return or exchange. If you opted for an exchange, we will cover the cost to send the exchange item to you.
  49. CUSTOMER2026-06-30 18:38:29· chat/gorgias_chat
    Ok
  50. AGENT2026-06-30 18:40:29· chat/helpdesk
    Thank you too for your understanding.
  51. AGENT2026-06-30 18:40:35· chat/helpdesk
    Is there anything else I can help you with?
  52. CUSTOMER2026-06-30 18:40:56· chat/gorgias_chat
    No I mean I’m a bit frustrated about that part but it sounds like there’s nothing to do about it
  53. CUSTOMER2026-06-30 18:40:58· chat/gorgias_chat
    So that will be al
  54. CUSTOMER2026-06-30 18:41:01· chat/gorgias_chat
    All*
  55. AGENT2026-06-30 18:42:18· chat/helpdesk
    Have you submitted your exchange request?
  56. AGENT2026-06-30 18:44:53· chat/helpdesk
    I just want to check if you're still online?
  57. CUSTOMER2026-06-30 18:46:20· chat/gorgias_chat
    I have not yet
  58. CUSTOMER2026-06-30 18:46:27· chat/gorgias_chat
    Sorry yes I’m still here
  59. AGENT2026-06-30 18:46:51· chat/helpdesk
    Can I have your order number and the email address used to create the order, please?
  60. CUSTOMER2026-06-30 18:47:26· chat/gorgias_chat
    2374120NA
  61. CUSTOMER2026-06-30 18:47:29· chat/gorgias_chat
    My email is zaina.assad@yahoo.com
  62. AGENT2026-06-30 18:49:30· chat/helpdesk
    Thank you.
  63. AGENT2026-06-30 18:49:58· chat/helpdesk
    I'll submit your concern about the shipping fee to our Returns Team for a review. Please allow our Returns Team to review your request and email you back within 24-48 hours.
  64. CUSTOMER2026-06-30 18:50:22· chat/gorgias_chat
    Okay so should I wait to process the exchange then?
  65. AGENT2026-06-30 18:50:34· chat/helpdesk
    Yes.
  66. CUSTOMER2026-06-30 18:50:50· chat/gorgias_chat
    Do you have a good amount of XXS in those blue bottoms I purchased left?
  67. AGENT2026-06-30 18:55:02· chat/helpdesk
    Upon checking the inventory, I would say XXS minimal cheeky for Mima Sala are limited in stocks.
  68. CUSTOMER2026-06-30 18:56:08· chat/gorgias_chat
    Hmmm okay. I just don’t want to lose the item. So maybe I’ll have to just process the exchange. I don’t know how long the returns team could take to get back to me
  69. AGENT2026-06-30 18:59:17· chat/helpdesk
    Kindly allow our Returns Team to review your request and email you back within 24-48 hours.
  70. CUSTOMER2026-06-30 18:59:22· chat/gorgias_chat
    Okay
  71. CUSTOMER2026-06-30 18:59:26· chat/gorgias_chat
    Thank you
  72. AGENT2026-06-30 19:02:03· chat/helpdesk
    No probs. Have I answered all your questions for today?
  73. CUSTOMER2026-06-30 19:02:30· chat/gorgias_chat
    Yes you have thank you
  74. AGENT2026-06-30 19:03:07· chat/helpdesk
    You're welcome. Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day and take care. xx
  75. AGENT2026-06-30 19:03:18· chat/helpdeskINTERNAL
    2374120NA | zaina.assad@yahoo.com cx wants to exchange but not happy about paying to ship her items back "Okay so I have to pay to send my item back even though it’s an exchange? Wow I didn’t know that I knew I had to if I returned But not expanded Exchanged * I did order two suits is there any way to not have to pay exchange shipping? I plan to keep both suits the bottoms are just too big on one" "No I mean I’m a bit frustrated about that part but it sounds like there’s nothing to do about it"
  76. CUSTOMER2026-06-30 21:56:43· chat/gorgias_chat
    Hi I need to speak with someone in the exchange department
  77. CUSTOMER2026-06-30 21:58:04· chat/gorgias_chat
    I am trying to figure out the best way to do an exchange and still ensure the size I want to purchase doesn’t sell out while my other items ship to you
  78. CUSTOMER2026-06-30 22:01:54· chat/gorgias_chat
    ??
  79. AGENT2026-07-01 00:43:19· chat/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/228599057
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