CUSTOMER2026-06-30 18:04:09· chat/gorgias_chat
How many inches bigger is the S+ vs an XS
AI_AGENT2026-06-30 18:04:31· chat/api
Hi, welcome to TRIANGL! S+ has about 1 cm more bust coverage than S, and about 2 cm more than XS. The underbust band is the same as S, with extra cup depth for a fuller bust. If you'd like, we can connect you with a sizing specialist for more personalised help.
CUSTOMER2026-06-30 18:04:49· chat/gorgias_chat
Connect to Specialist
AI_AGENT2026-06-30 18:05:02· chat/api
Hi, welcome to TRIANGL! Thanks for that. Please hold on for a moment while I transfer the chat, and a sizing specialist will be with you shortly. Expected waiting time in chat is 3 min.
AGENT2026-06-30 18:10:01· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
AGENT2026-06-30 18:10:22· chat/helpdesk
May I clarify which measurement are you after?
CUSTOMER2026-06-30 18:11:40· chat/gorgias_chat
Hi Lery:) yes so I just received my order. I am trying to decide if I need ro go up a size. The thing is the XS is already not super fitted around my body but the reason I’m considering a bigger size is because of my boob coverage. If I did switch to an S+ I would have to alter the width around my body
CUSTOMER2026-06-30 18:12:01· chat/gorgias_chat
I have a photo if you’d like to see
AGENT2026-06-30 18:13:39· chat/helpdesk
Sure. :)
AGENT2026-06-30 18:16:12· chat/helpdesk
Thank you for the photos.
AGENT2026-06-30 18:16:33· chat/helpdesk
May I clarify if the band is a bit tight around your underbust or it fits just fine?
CUSTOMER2026-06-30 18:16:48· chat/gorgias_chat
No as a matter of fact it’s not tight at all
AGENT2026-06-30 18:19:04· chat/helpdesk
I see.
AGENT2026-06-30 18:20:00· chat/helpdesk
Sizing up to an S+ top would increase both underbust and bust coverage.
AGENT2026-06-30 18:20:11· chat/helpdesk
Let me get the measurements for you so you'd have better reference.
CUSTOMER2026-06-30 18:21:00· chat/gorgias_chat
Okay where should I be measuring
AGENT2026-06-30 18:22:35· chat/helpdesk
Below are the measurements between an XS and an S+ top:
XS
1/2 Bottom Length: 31.5cm
Cup Height: 10.5cm
Central Front Height: 8cm
S+
1/2 Bottom Length: 32.5cm
Cup Height: 12.5cm
Central Front Height: 10cm
CUSTOMER2026-06-30 18:23:01· chat/gorgias_chat
So measure myself where?
CUSTOMER2026-06-30 18:23:12· chat/gorgias_chat
Ohhh sorry
CUSTOMER2026-06-30 18:23:21· chat/gorgias_chat
I misunderstood you
AGENT2026-06-30 18:23:41· chat/helpdesk
Oh, sorry for the confusion.
CUSTOMER2026-06-30 18:24:38· chat/gorgias_chat
Ya the bottom length would be very big
AGENT2026-06-30 18:24:41· chat/helpdesk
I could have your measurements too but the measurements I gave you are the actual measurements between an XS and S+ top so you can better gauge if an S+ would fit you better.
CUSTOMER2026-06-30 18:24:47· chat/gorgias_chat
I would have to take it to alterations
CUSTOMER2026-06-30 18:25:01· chat/gorgias_chat
Okay thank you for your help
CUSTOMER2026-06-30 18:25:15· chat/gorgias_chat
I think I just need to decide how I want it to fit
AGENT2026-06-30 18:25:56· chat/helpdesk
Just a reminder, I am afraid we do not recommend to have the bikinis altered or tailored as it may affect the quality of the bikini and will void warranty for returns.
AGENT2026-06-30 18:26:16· chat/helpdesk
But the difference between the underbust is just 1cm so it might not be as loose.
CUSTOMER2026-06-30 18:26:33· chat/gorgias_chat
I know but the underbust is already a bit loose
CUSTOMER2026-06-30 18:26:40· chat/gorgias_chat
I would prefer not to alter it probably
AGENT2026-06-30 18:27:35· chat/helpdesk
Oh, I see.
AGENT2026-06-30 18:27:57· chat/helpdesk
Just a reminded then should you opt to exchange the top and alter it.
CUSTOMER2026-06-30 18:28:32· chat/gorgias_chat
I should?
AGENT2026-06-30 18:30:39· chat/helpdesk
It's all up to you if you want to try an S+ top and have it altered just in case it would be loose around.
AGENT2026-06-30 18:31:04· chat/helpdesk
But I just want you to take inconsideration that altering the bikini would voide the return/exchange.
AGENT2026-06-30 18:31:08· chat/helpdesk
*void
CUSTOMER2026-06-30 18:31:45· chat/gorgias_chat
Yeah I understand that it would void it
AGENT2026-06-30 18:32:14· chat/helpdesk
Alright. :) Is there anything else I can help you with?
CUSTOMER2026-06-30 18:32:43· chat/gorgias_chat
No that’ll be it. I’ll process the exchange for the bottoms and think about the top. Do I have to pay for the shipping for the exchange?
AGENT2026-06-30 18:34:11· chat/helpdesk
While we don't provide shipping labels for returns/exchanges, you can choose your preferred courier - we recommend using your local registered post to lessen the cost.
We will then cover the shipping cost to send the exchange item to you if you opted for an exchange.
CUSTOMER2026-06-30 18:34:39· chat/gorgias_chat
Okay so I have to pay to send my item back even though it’s an exchange?
AGENT2026-06-30 18:36:01· chat/helpdesk
Yes.
CUSTOMER2026-06-30 18:36:14· chat/gorgias_chat
Wow I didn’t know that
CUSTOMER2026-06-30 18:36:27· chat/gorgias_chat
I knew I had to if I returned
CUSTOMER2026-06-30 18:36:30· chat/gorgias_chat
But not expanded
CUSTOMER2026-06-30 18:36:34· chat/gorgias_chat
Exchanged *
CUSTOMER2026-06-30 18:37:14· chat/gorgias_chat
I did order two suits is there any way to not have to pay exchange shipping? I plan to keep both suits the bottoms are just too big on one
AGENT2026-06-30 18:37:23· chat/helpdesk
It's the same if you want to return or exchange. If you opted for an exchange, we will cover the cost to send the exchange item to you.
CUSTOMER2026-06-30 18:38:29· chat/gorgias_chat
Ok
AGENT2026-06-30 18:40:29· chat/helpdesk
Thank you too for your understanding.
AGENT2026-06-30 18:40:35· chat/helpdesk
Is there anything else I can help you with?
CUSTOMER2026-06-30 18:40:56· chat/gorgias_chat
No I mean I’m a bit frustrated about that part but it sounds like there’s nothing to do about it
CUSTOMER2026-06-30 18:40:58· chat/gorgias_chat
So that will be al
CUSTOMER2026-06-30 18:41:01· chat/gorgias_chat
All*
AGENT2026-06-30 18:42:18· chat/helpdesk
Have you submitted your exchange request?
AGENT2026-06-30 18:44:53· chat/helpdesk
I just want to check if you're still online?
CUSTOMER2026-06-30 18:46:20· chat/gorgias_chat
I have not yet
CUSTOMER2026-06-30 18:46:27· chat/gorgias_chat
Sorry yes I’m still here
AGENT2026-06-30 18:46:51· chat/helpdesk
Can I have your order number and the email address used to create the order, please?
CUSTOMER2026-06-30 18:47:26· chat/gorgias_chat
2374120NA
CUSTOMER2026-06-30 18:47:29· chat/gorgias_chat
My email is zaina.assad@yahoo.com
AGENT2026-06-30 18:49:30· chat/helpdesk
Thank you.
AGENT2026-06-30 18:49:58· chat/helpdesk
I'll submit your concern about the shipping fee to our Returns Team for a review. Please allow our Returns Team to review your request and email you back within 24-48 hours.
CUSTOMER2026-06-30 18:50:22· chat/gorgias_chat
Okay so should I wait to process the exchange then?
AGENT2026-06-30 18:50:34· chat/helpdesk
Yes.
CUSTOMER2026-06-30 18:50:50· chat/gorgias_chat
Do you have a good amount of XXS in those blue bottoms I purchased left?
AGENT2026-06-30 18:55:02· chat/helpdesk
Upon checking the inventory, I would say XXS minimal cheeky for Mima Sala are limited in stocks.
CUSTOMER2026-06-30 18:56:08· chat/gorgias_chat
Hmmm okay. I just don’t want to lose the item. So maybe I’ll have to just process the exchange. I don’t know how long the returns team could take to get back to me
AGENT2026-06-30 18:59:17· chat/helpdesk
Kindly allow our Returns Team to review your request and email you back within 24-48 hours.
CUSTOMER2026-06-30 18:59:22· chat/gorgias_chat
Okay
CUSTOMER2026-06-30 18:59:26· chat/gorgias_chat
Thank you
AGENT2026-06-30 19:02:03· chat/helpdesk
No probs. Have I answered all your questions for today?
CUSTOMER2026-06-30 19:02:30· chat/gorgias_chat
Yes you have thank you
AGENT2026-06-30 19:03:07· chat/helpdesk
You're welcome. Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day and take care. xx
AGENT2026-06-30 19:03:18· chat/helpdeskINTERNAL
2374120NA | zaina.assad@yahoo.com
cx wants to exchange but not happy about paying to ship her items back
"Okay so I have to pay to send my item back even though it’s an exchange?
Wow I didn’t know that
I knew I had to if I returned
But not expanded
Exchanged *
I did order two suits is there any way to not have to pay exchange shipping? I plan to keep both suits the bottoms are just too big on one"
"No I mean I’m a bit frustrated about that part but it sounds like there’s nothing to do about it"
CUSTOMER2026-06-30 21:56:43· chat/gorgias_chat
Hi I need to speak with someone in the exchange department
CUSTOMER2026-06-30 21:58:04· chat/gorgias_chat
I am trying to figure out the best way to do an exchange and still ensure the size I want to purchase doesn’t sell out while my other items ship to you
CUSTOMER2026-06-30 22:01:54· chat/gorgias_chat
??
AGENT2026-07-01 00:43:19· chat/helpdeskINTERNAL
RT https://triangl.gorgias.com/app/ticket/228599057