CUSTOMER2026-06-30 18:04:09路 chat/gorgias_chat
How many inches bigger is the S+ vs an XS
AI_AGENT2026-06-30 18:04:31路 chat/api
Hi, welcome to TRIANGL! S+ has about 1 cm more bust coverage than S, and about 2 cm more than XS. The underbust band is the same as S, with extra cup depth for a fuller bust. If you'd like, we can connect you with a sizing specialist for more personalised help.
CUSTOMER2026-06-30 18:04:49路 chat/gorgias_chat
Connect to Specialist
AI_AGENT2026-06-30 18:05:02路 chat/api
Hi, welcome to TRIANGL! Thanks for that. Please hold on for a moment while I transfer the chat, and a sizing specialist will be with you shortly. Expected waiting time in chat is 3 min.
AGENT2026-06-30 18:10:01路 chat/helpdesk
Hi, I鈥檓 Lery, and I鈥檒l be helping you from here. :)
AGENT2026-06-30 18:10:22路 chat/helpdesk
May I clarify which measurement are you after?
CUSTOMER2026-06-30 18:11:40路 chat/gorgias_chat
Hi Lery:) yes so I just received my order. I am trying to decide if I need ro go up a size. The thing is the XS is already not super fitted around my body but the reason I鈥檓 considering a bigger size is because of my boob coverage. If I did switch to an S+ I would have to alter the width around my body
CUSTOMER2026-06-30 18:12:01路 chat/gorgias_chat
I have a photo if you鈥檇 like to see
AGENT2026-06-30 18:13:39路 chat/helpdesk
Sure. :)
AGENT2026-06-30 18:16:12路 chat/helpdesk
Thank you for the photos.
AGENT2026-06-30 18:16:33路 chat/helpdesk
May I clarify if the band is a bit tight around your underbust or it fits just fine?
CUSTOMER2026-06-30 18:16:48路 chat/gorgias_chat
No as a matter of fact it鈥檚 not tight at all
AGENT2026-06-30 18:19:04路 chat/helpdesk
I see.
AGENT2026-06-30 18:20:00路 chat/helpdesk
Sizing up to an S+ top would increase both underbust and bust coverage.
AGENT2026-06-30 18:20:11路 chat/helpdesk
Let me get the measurements for you so you'd have better reference.
CUSTOMER2026-06-30 18:21:00路 chat/gorgias_chat
Okay where should I be measuring
AGENT2026-06-30 18:22:35路 chat/helpdesk
Below are the measurements between an XS and an S+ top:
XS
1/2 Bottom Length: 31.5cm
Cup Height: 10.5cm
Central Front Height: 8cm
S+
1/2 Bottom Length: 32.5cm
Cup Height: 12.5cm
Central Front Height: 10cm
CUSTOMER2026-06-30 18:23:01路 chat/gorgias_chat
So measure myself where?
CUSTOMER2026-06-30 18:23:12路 chat/gorgias_chat
Ohhh sorry
CUSTOMER2026-06-30 18:23:21路 chat/gorgias_chat
I misunderstood you
AGENT2026-06-30 18:23:41路 chat/helpdesk
Oh, sorry for the confusion.
CUSTOMER2026-06-30 18:24:38路 chat/gorgias_chat
Ya the bottom length would be very big
AGENT2026-06-30 18:24:41路 chat/helpdesk
I could have your measurements too but the measurements I gave you are the actual measurements between an XS and S+ top so you can better gauge if an S+ would fit you better.
CUSTOMER2026-06-30 18:24:47路 chat/gorgias_chat
I would have to take it to alterations
CUSTOMER2026-06-30 18:25:01路 chat/gorgias_chat
Okay thank you for your help
CUSTOMER2026-06-30 18:25:15路 chat/gorgias_chat
I think I just need to decide how I want it to fit
AGENT2026-06-30 18:25:56路 chat/helpdesk
Just a reminder, I am afraid we do not recommend to have the bikinis altered or tailored as it may affect the quality of the bikini and will void warranty for returns.
AGENT2026-06-30 18:26:16路 chat/helpdesk
But the difference between the underbust is just 1cm so it might not be as loose.
CUSTOMER2026-06-30 18:26:33路 chat/gorgias_chat
I know but the underbust is already a bit loose
CUSTOMER2026-06-30 18:26:40路 chat/gorgias_chat
I would prefer not to alter it probably
AGENT2026-06-30 18:27:35路 chat/helpdesk
Oh, I see.
AGENT2026-06-30 18:27:57路 chat/helpdesk
Just a reminded then should you opt to exchange the top and alter it.
CUSTOMER2026-06-30 18:28:32路 chat/gorgias_chat
I should?
AGENT2026-06-30 18:30:39路 chat/helpdesk
It's all up to you if you want to try an S+ top and have it altered just in case it would be loose around.
AGENT2026-06-30 18:31:04路 chat/helpdesk
But I just want you to take inconsideration that altering the bikini would voide the return/exchange.
AGENT2026-06-30 18:31:08路 chat/helpdesk
*void
CUSTOMER2026-06-30 18:31:45路 chat/gorgias_chat
Yeah I understand that it would void it
AGENT2026-06-30 18:32:14路 chat/helpdesk
Alright. :) Is there anything else I can help you with?
CUSTOMER2026-06-30 18:32:43路 chat/gorgias_chat
No that鈥檒l be it. I鈥檒l process the exchange for the bottoms and think about the top. Do I have to pay for the shipping for the exchange?
AGENT2026-06-30 18:34:11路 chat/helpdesk
While we don't provide shipping labels for returns/exchanges, you can choose your preferred courier - we recommend using your local registered post to lessen the cost.
We will then cover the shipping cost to send the exchange item to you if you opted for an exchange.
CUSTOMER2026-06-30 18:34:39路 chat/gorgias_chat
Okay so I have to pay to send my item back even though it鈥檚 an exchange?
AGENT2026-06-30 18:36:01路 chat/helpdesk
Yes.
CUSTOMER2026-06-30 18:36:14路 chat/gorgias_chat
Wow I didn鈥檛 know that
CUSTOMER2026-06-30 18:36:27路 chat/gorgias_chat
I knew I had to if I returned
CUSTOMER2026-06-30 18:36:30路 chat/gorgias_chat
But not expanded
CUSTOMER2026-06-30 18:36:34路 chat/gorgias_chat
Exchanged *
CUSTOMER2026-06-30 18:37:14路 chat/gorgias_chat
I did order two suits is there any way to not have to pay exchange shipping? I plan to keep both suits the bottoms are just too big on one
AGENT2026-06-30 18:37:23路 chat/helpdesk
It's the same if you want to return or exchange. If you opted for an exchange, we will cover the cost to send the exchange item to you.
CUSTOMER2026-06-30 18:38:29路 chat/gorgias_chat
Ok
AGENT2026-06-30 18:40:29路 chat/helpdesk
Thank you too for your understanding.
AGENT2026-06-30 18:40:35路 chat/helpdesk
Is there anything else I can help you with?
CUSTOMER2026-06-30 18:40:56路 chat/gorgias_chat
No I mean I鈥檓 a bit frustrated about that part but it sounds like there鈥檚 nothing to do about it
CUSTOMER2026-06-30 18:40:58路 chat/gorgias_chat
So that will be al
CUSTOMER2026-06-30 18:41:01路 chat/gorgias_chat
All*
AGENT2026-06-30 18:42:18路 chat/helpdesk
Have you submitted your exchange request?
AGENT2026-06-30 18:44:53路 chat/helpdesk
I just want to check if you're still online?
CUSTOMER2026-06-30 18:46:20路 chat/gorgias_chat
I have not yet
CUSTOMER2026-06-30 18:46:27路 chat/gorgias_chat
Sorry yes I鈥檓 still here
AGENT2026-06-30 18:46:51路 chat/helpdesk
Can I have your order number and the email address used to create the order, please?
CUSTOMER2026-06-30 18:47:26路 chat/gorgias_chat
2374120NA
CUSTOMER2026-06-30 18:47:29路 chat/gorgias_chat
My email is zaina.assad@yahoo.com
AGENT2026-06-30 18:49:30路 chat/helpdesk
Thank you.
AGENT2026-06-30 18:49:58路 chat/helpdesk
I'll submit your concern about the shipping fee to our Returns Team for a review. Please allow our Returns Team to review your request and email you back within 24-48 hours.
CUSTOMER2026-06-30 18:50:22路 chat/gorgias_chat
Okay so should I wait to process the exchange then?
AGENT2026-06-30 18:50:34路 chat/helpdesk
Yes.
CUSTOMER2026-06-30 18:50:50路 chat/gorgias_chat
Do you have a good amount of XXS in those blue bottoms I purchased left?
AGENT2026-06-30 18:55:02路 chat/helpdesk
Upon checking the inventory, I would say XXS minimal cheeky for Mima Sala are limited in stocks.
CUSTOMER2026-06-30 18:56:08路 chat/gorgias_chat
Hmmm okay. I just don鈥檛 want to lose the item. So maybe I鈥檒l have to just process the exchange. I don鈥檛 know how long the returns team could take to get back to me
AGENT2026-06-30 18:59:17路 chat/helpdesk
Kindly allow our Returns Team to review your request and email you back within 24-48 hours.
CUSTOMER2026-06-30 18:59:22路 chat/gorgias_chat
Okay
CUSTOMER2026-06-30 18:59:26路 chat/gorgias_chat
Thank you
AGENT2026-06-30 19:02:03路 chat/helpdesk
No probs. Have I answered all your questions for today?
CUSTOMER2026-06-30 19:02:30路 chat/gorgias_chat
Yes you have thank you
AGENT2026-06-30 19:03:07路 chat/helpdesk
You're welcome. Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day and take care. xx
AGENT2026-06-30 19:03:18路 chat/helpdeskINTERNAL
2374120NA | zaina.assad@yahoo.com
cx wants to exchange but not happy about paying to ship her items back
"Okay so I have to pay to send my item back even though it鈥檚 an exchange?
Wow I didn鈥檛 know that
I knew I had to if I returned
But not expanded
Exchanged *
I did order two suits is there any way to not have to pay exchange shipping? I plan to keep both suits the bottoms are just too big on one"
"No I mean I鈥檓 a bit frustrated about that part but it sounds like there鈥檚 nothing to do about it"
CUSTOMER2026-06-30 21:56:43路 chat/gorgias_chat
Hi I need to speak with someone in the exchange department
CUSTOMER2026-06-30 21:58:04路 chat/gorgias_chat
I am trying to figure out the best way to do an exchange and still ensure the size I want to purchase doesn鈥檛 sell out while my other items ship to you
CUSTOMER2026-06-30 22:01:54路 chat/gorgias_chat
??
AGENT2026-07-01 00:43:19路 chat/helpdeskINTERNAL
RT https://triangl.gorgias.com/app/ticket/228599057