CUSTOMER2026-06-25 04:06:36· chat/gorgias_chat
I have been trying to return my order but haven’t heard back
AI_AGENT2026-06-25 04:06:54· chat/api
Hi, welcome to TRIANGL!
Once your return parcel reaches our warehouse, processing usually takes 1–2 business days. If you requested an exchange, delivery generally takes 3–5 business days depending on your location.
I'm connecting you now with a team member who can check the status of your return internally and provide an update. A live agent will be with you shortly to assist further.
AGENT2026-06-25 04:07:20· chat/helpdesk
Hi!
CUSTOMER2026-06-25 04:07:29· chat/gorgias_chat
I submitted a return and emailed my return but haven’t gotten an RMA back
AGENT2026-06-25 04:07:38· chat/helpdesk
You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
CUSTOMER2026-06-25 04:08:03· chat/gorgias_chat
Hi Jenina! I need assistance with getting my return submitted
AGENT2026-06-25 04:08:33· chat/helpdesk
We sincerely apologize for the delay, Sarah. We are currently receiving a high volume of requests but rest assured you will get assisted.
AGENT2026-06-25 04:08:56· chat/helpdesk
I will escalate your request to our Returns Team. Please wait up to 24 hours for their confirmation email, and be sure to check your Spam/Junk folder as well, so you don't miss their update.
CUSTOMER2026-06-25 04:09:13· chat/gorgias_chat
Thank you so much
AGENT2026-06-25 04:09:48· chat/helpdesk
You're very much welcome!️ Is there anything else I might be able to help you with today?
AGENT2026-06-25 04:11:15· chat/helpdesk
Just checking if you're still there?
AGENT2026-06-25 04:13:13· chat/helpdesk
Seems like you are all set! Please send us a message again if you have questions! Have a lovely day! Xx
AGENT2026-06-25 04:13:25· chat/helpdeskINTERNAL
esc via https://triangl.gorgias.com/app/ticket/227650083
CUSTOMER2026-06-26 04:20:56· chat/gorgias_chat
I have been waiting for almost a week for my RMA to return my order and it still haven’t heard back.
AGENT2026-06-26 04:21:14· chat/helpdesk
Hi! You’ve reached our live chat. I'm Mavi, and I'd be happy to assist you today!
AGENT2026-06-26 04:21:47· chat/helpdesk
I’m sorry to hear that you haven't received an update regarding your request. Let me check this for you.
AGENT2026-06-26 04:21:58· chat/helpdesk
Can I have your order number, please?
CUSTOMER2026-06-26 04:22:50· chat/gorgias_chat
#2361304NA
AGENT2026-06-26 04:24:00· chat/helpdesk
Thank you!
AGENT2026-06-26 04:26:41· chat/helpdesk
We apologize for the delayed response, Sarah.
AGENT2026-06-26 04:27:01· chat/helpdesk
Upon checking, your concern has been endorsed to our Returns Team already. They will get back to you in a few hours.
AGENT2026-06-26 04:29:49· chat/helpdesk
I just want to check if you’re still there?
AGENT2026-06-26 04:32:28· chat/helpdesk
I’m sorry but I have to close this chat as I did not receive any reply from you. Please feel free to start another chat should you need further assistance. Have a nice day! :) xx
AGENT2026-06-26 04:32:38· chat/helpdeskINTERNAL
Forwarded to Returns: https://triangl.gorgias.com/app/ticket/227650083