Re: Initiate return

Hi Jenna, Thank you for reaching out! We truly appreciate hearing from you and value your feedback. Please confirm which style and size/s you are returning. If the fit, style, or colour wasn’t quite what you expected, we’d be happy to assist with an exchange (of the same price as your original order). Please let us know the style name and the sizes you need for both the top and bottom (including the bottom shape, if applicable), and we’ll guide you through the exchange process. If you’d prefer a refund instead, please confirm, and we’ll provide return instructions. Kindly note that refunds require the full set (top, bottom, and bag/pouch) to be returned, as we’re unable to process partial returns. Let us know how you’d like to proceed, and we’ll be happy to assist. Kindest regards, Joanna

Pending approval 2339743NA

Hi Jenna, Thank you for back to us and confirming the items to be returned. We are eager to assist but unfortunately, the PALMA - LUSAIL M Top you have selected for exchange is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-23 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2339743NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Reena

RF & EX 2339743NA / AOOS PALLUS2TOPM 5 / GATLUS2ABOTXS 34 RF MAIA - TINE SPARKLE & SOFI - AZURE SPARKLE sets EX PALMA - ADAO

Hi Jenna, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - TINE SPARKLE Brown Sparkle Scoop Bikini Set: Top / S++ / Bottom / S / Cheekiest PALMA - ADAO Pink Textured Balconette Bikini Set: Top / S++ / Bottom / XS / Cheeky SOFI - AZURE SPARKLE Halter Bikini Set: Top / M / Bottom / XS / Cheeky (Send the full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Number: 2339743NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kiara

2339743NA / 2339743NARF

Hi Jenna, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Jetz

2339743NA / 2339743NARF TN 873621939794 SD 6/26/26 ADD 6/30/26

2339743NA / 2339743NARF 6/30/2026 #2339743NA N/A JENNA MOORE SOFAZU2TOPM 1 FEDEX1195267013940009457800873621939794 344181 7/2/2026 6/30/2026 #2339743NA N/A JENNA MOORE NMAITINTOPSPP 1 FEDEX1195267013940009457800873621939794 344182 7/2/2026 6/30/2026 #2339743NA N/A JENNA MOORE PALADATOPSPP 1 FEDEX1195267013940009457800873621939794 344183 7/2/2026 6/30/2026 #2339743NA N/A JENNA MOORE TIEAZU2BBOTXS 1 FEDEX1195267013940009457800873621939794 344184 7/2/2026 6/30/2026 #2339743NA N/A JENNA MOORE NMAITINCBOTS 1 FEDEX1195267013940009457800873621939794 344185 7/2/2026 6/30/2026 #2339743NA N/A JENNA MOORE PALADAABOTXS 1 FEDEX1195267013940009457800873621939794 344186 7/2/2026