Re: New customer message on June 19, 2026 at 9:41 pm

Dear Amelie, Thank you for reaching out and for sharing your experience with us. We're very sorry to hear about the issues you've encountered with your crochet swimsuit. This is certainly not the experience we want our customers to have, especially as a valued customer who has enjoyed our swimsuits in the past. We understand how disappointing it must be to find that the bottoms have shrunk and that the top no longer provides the fit and coverage you expect after following the care instructions and wearing the swimsuit only once. We appreciate you taking the time to bring this to our attention. Your feedback regarding the material and its performance is incredibly valuable, and we will absolutely take it into consideration as we continue to review and improve our products and customer experience. Thank you again for sharing your concerns with us. If you have any further questions, please feel free to contact us anytime. Kindest, Reena

-ack/no request (gift)

Hi Amelie, We completely understand where you're coming from. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We completely understand wanting a resolution, especially since you've only worn the bikini once and followed the care instructions. For us to assess the issue, can you please send us at least 2 photos showing the problem area? We will also need to locate your order, so can you please share the following details that can be found with the reported order: Order Number Full Name Address (Shipping or Billing) Email Address Phone Number Style Name and Sizes We understand this was a gift, so you may not know all of the details, but any information would be very helpful. Looking forward to your response! Kindest, Nikka

Dear Amelie, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your reported bikini issue and wanted to kindly remind you that we’re awaiting your response to proceed further. For us to assess the issue, can you please send us at least 2 photos showing the problem area? We will also need to locate your order, so can you please share the following details that can be found with the reported order: Order Number Full Name Address (Shipping or Billing) Email Address Phone Number Style Name and Sizes We understand this was a gift, so you may not know all of the details, but any information would be very helpful. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joanna

Hi Amelie, Thank you for getting back to us. After reviewing the photos you provided, we weren't able to match the item to the VINCA - ALINA style. We'd really like to help if we can. However, to locate and verify the original purchase in our system, we do need to match the item to an order. If you're unable to provide the requested order details, we may still be able to assist. In that case, we'd appreciate any additional information you can share that may help us locate and verify the original purchase in our records. Once you have any of the requested information, please get back in touch with us. We'll do our best to locate the order and review what options may be available. While we can't guarantee an outcome at this stage, we'll certainly explore every possible option to assist you. Kindest, Joanna

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