31,919 tickets1-100

Re: Order #2343892NA

Katelyn Amos · kamos522@outlook.com · Gorgias #224715396

closed
Opened
5 Jun 2026, 16:39
Closed
19 Jun 2026, 01:54
Assignee
Jetz - Returns Team
returnsreturns_approvedreturns_clarificationreturns_processedtrianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-06-05 16:39:39· email/helpdesk
    Dear Katelyn, Thank you for getting in touch, we have received your Exchange Request #B174732930076. We are eager to assist but unfortunately, the style you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-22 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2343892NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Kiara
  2. AGENT2026-06-05 16:39:51· email/helpdeskINTERNAL
    PENDING APPROVAL / #2343892NA B174732930076 / AOOS
  3. CUSTOMER2026-06-12 23:56:00· email/email
    Hello, I will just select a different style. Choice 1: MICA - MULBERRY Purple Crop Bikini Set Top-S Cheeky Standard Bottoms- M Choice 2: MICA - ADAO Pink Textured Crop Bikini Set Top- S+ Cheeky Tie Side Bottoms - M Choice 3: MICA - PIGI Neoprene Crop Bikini Set Top -S Cheeky Standard Bottoms- M
  4. AGENT2026-06-16 10:19:20· email/helpdesk
    Hi Katelyn, We apologize for the delay in getting back to you and appreciate your patience. As the styles you need are almost out of stock, to secure the few stocks left, we only ask that you ship the items back within 24 hrs and send us a copy of your postage receipt/tracking details so we can process your exchange promptly. We are confirming your exchange request and have approved the exchange for the following items: Returning: ESTE - TURQUOISE Neoprene Scoop Crop Bikini Top : M TURQUOISE Neoprene Bikini Bottom : M / Tie-side / Cheeky (Send back the full set, please include your bag/pouch in original plastic packaging.) Exchanging For: MICA - MULBERRY Purple Crop Bikini Top : S MULBERRY Purple Bikini Bottom : M / Standard / Cheeky (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: B174732930076 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Dy
  5. AGENT2026-06-16 10:19:40· email/helpdeskINTERNAL
    POP in 24 / 2343892NA / B174732930076 MICMULTOPS 61 STAMULBBOTM 28
  6. CUSTOMER2026-06-16 19:46:55· email/email
    Shipping receipt
  7. AGENT2026-06-19 01:54:30· email/helpdesk
    Hi Katelyn, Thanks for sending this through. Great news, your exchange (MICA - MULBERRY Purple TOP S Bottom M / Standard / Cheeky) has been processed and a new Order Confirmation has been sent. Please note, the tracking number will follow in the next 1-2 business days. I have also put through a request to refund the price difference for your exchange. A credit will automatically be applied to the original payment method within 10 business days and a notification email will be sent once complete. Feel free to get in touch at any time should you require further assistance. Kindest, Denise xx
  8. AGENT2026-06-19 01:55:03· email/helpdeskINTERNAL
    Pending DG 2343892NA B174732930076 PROCESSED EX JUNE 19, 2026 / NEW ORDER 2368045NA SD 6/16/2026 TN 1Z61W1810393055331
  9. AGENT2026-06-28 00:07:07· email/helpdeskINTERNAL
    6/19/2026 #2343892NA B174732930076 KATELYN AMOS SIDTUR2ABOTM 1 UPS1Z61W1810393055331 340878 6/23/2026 6/19/2026 #2343892NA B174732930076 KATELYN AMOS ESTTUR2TOPM 1 UPS1Z61W1810393055331 340879 6/23/2026
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