Re: Order #2353082NA - Cancel and Refund

Hi Natalie, Thank you for reaching out to us. We have already submitted your cancellation request for review. Once the cancellation has been approved, we will get back to you with an update regarding your order and refund. Please allow at least 2 working days for the review process. If approved, the refund will be processed back to your original payment method. If you have any other questions or concerns about your order, please feel free to reach out to us anytime and we will be glad to assist you. For follow-ups, kindly include all of your questions or concerns in a single email so we can address them as efficiently as possible. Kindest, Jesselle X

Hi Natalie, Yes, absolutely. As soon as we receive feedback regarding your request, we will be sure to let you know right away. We understand your concern, and we appreciate your patience while we await an update from the relevant team. If you have any other questions or concerns about your order, please feel free to reach out anytime and we will gladly assist you. For follow-ups, kindly include all of your questions or concerns in one email so we can address them as efficiently as possible. Kindest, Jesselle

Dear Natalie, Thank you for reaching out to us. I understand that you wish to check your order status. I'd be glad to help! Upon checking, our system shows that the payment for your order #2353082NA was not completed before the checkout session ended, which caused the order to be marked as expired and automatically removed from our system. Since the order expired before payment was completed, no charge was captured. This means there is no charge for us to refund. Instead, your bank may show a pending authorization temporarily, which is automatically released by the bank. In most cases, the pending amount will disappear or be returned to your available balance within 3–10 business days, depending on your card issuer. If the pending charge is still showing after that time, we recommend contacting your bank directly, as they can often release it sooner. We’re really sorry for any confusion this may have caused, and we truly appreciate your patience. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna x

Dear Natalie, Thank you for your reply and for providing the additional information, including the screenshot from your bank. I understand your concern, especially as the charge appears to have been fully processed rather than remaining as a pending authorization. To ensure this is thoroughly investigated, I've forwarded the details you've provided to our Finance Team for further review. They will investigate the transaction on our end, including the payment reference you've shared, to determine what occurred. We'll be in touch as soon as we receive an update from our Finance Team. Thank you for your patience while we look into this for you. Kindest, TRIANGL - Anna x

If no update by Jul 02, please FF up with GE and inform CX too. #2353082NA Payment expired but CX insisted that the payment was charged to here account GE support ticket created - https://globale-b2b.zendesk.com/hc/en-us/requests/5836577

Dear Natalie, You're most welcome! We are glad to be of help. :) In the meantime, if you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna xx

If no update by Jul 02, please FF up with GE and inform CX too. #2353082NA Payment expired but CX insisted that the payment was charged to here account GE support ticket created - https://globale-b2b.zendesk.com/hc/en-us/requests/5836577

Dear Natalie, Thank you for your email. I completely understand your concern, especially with your credit card payment due soon. At this stage, I'm unfortunately unable to provide a definite timeframe, as we're still waiting on the necessary update before we can proceed. Please rest assured that we're actively working on this and will get back to you as soon as we receive any news. We understand the importance of resolving this as quickly as possible and appreciate your patience while we work toward an outcome. Thank you again for your understanding. If you have any other questions in the meantime, please don't hesitate to reach out. Kindest, Anna x

Hi Natalie, Thank you for getting back to us. We have received a response from our Finance Team. Here's the latest update from them: "We wanted to update you that this issue was escalated, and we are investigating it internally. We will update you on our findings or if we will need additional information from your end." Please rest assured that we're actively working on this and will get back to you as soon as we receive any news. We understand the importance of resolving this as quickly as possible and appreciate your patience while we work toward an outcome. Thank you again for your understanding. If you have any other questions in the meantime, please don't hesitate to reach out. Kindest, Jesselle

Dear Natalie, Thank you for your patience while we worked with our payment partner to investigate your order. We've now received confirmation that, as your order did not complete through the normal checkout process, it has been cancelled and refunded on our payment partner's side to ensure it is aligned with our system. We’re pleased to let you know that your refund of £ 533.00 has been successfully processed. Your refund transaction ID is 24470818. The funds should appear in your account within 3–7 business days, depending on your card provider. We look forward to serving you again soon. :) If you have any other questions regarding your order, please don’t hesitate to reach out and we’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Anna