Re: Order #2363812NA Order Issues

Hello, My name is Jayden Joy, and I recently purchased the EBony top and bottom set in size medium. I was incredibly excited to receive my order and have always admired your brand, which is why Iʻm reaching out. Unfortunately, when I opened the package and tried on the bikini top the plastic pieces on the end of the bikini strings came off immediately. It addition, the sticking/ hemming on the bottoms had already frayed when I put the bottoms on. I received the set less than 2 weeks ago. I was disappointed to experience these quality issues so soon, as this has never happened to any other suits I've perched from your brand. In addition the medium bottoms I purchased run extremely large. Not sure if that had to do with the fraying. Something I've never experienced. I understand your exchange policy may require tags to remain attached. And I have already removed them to try on, but I was hoping there might be some way to help with the sizing and fraying given the circumstances and apparent quality concerns. I tried e-mailing orders@trinagl.com on Tuesday Jun, 23 2026. Never received a email back, I wasn't sure if this was the correct email to get ahold of. So im trying to email this email instead. I truly love your brand and wasn't sure if I got a faulty bikini set, but I would like to conutue supporting triangl. If there is anything you can do whether that be a replacement, exchange, store credit, or another solution I would greatly appreciate it. Thank you for your time, and I look forward to hearing from you.

Dear Reena, Thank you for your response and for looking into this for me. To answer your questions: - The items have not been washed. - The items have not been machine washed. - The items have not been used in a hot tub or spa. - The items have not come into contact with any rough or abrasive surfaces. - I first noticed the damage after I opened the package and tried on the bikini set! I was super excited once it arrived so I immediately tried it on! When I removed the bikini from the package and put on the bikini top that's when the plastic end pieces fell off. And same with the bikini bottom. I noticed the fraying once I first seen that as well. - I was originally going to send it back, however my mum had thrown away the originally packaging after cleaning the restroom - where I tried on the bikini. And I wasn't sure how the process would go because of the problems so I decided to email instead and I'm glad I did! Please let me know if you need anything other information! Once again for you for caring and taking the time to look into this it means a lot!

Hi Joanna, I apologize for the multiple emails. I was having technical issues and didn't realize the email sent multiple times. I just wanted to follow up and confirm whether or not you received my email with the attached photos regarding the issues with the bikini set. Thank you!

Hi, Sorry about that. It seems like the images did not attach currently in my previous email. I have attached the images below of the bikini bottom. Please let me know if you need any additional information.

Hi, Thank you so much for understanding and offering to replace my bikini. I really appreciate all the help. Here are the replacement details: 1. Top Size: Medium 2. Bottom Size: Small 3. Bottom Style: Standard 4. Bottom Coverage: Cheekiest I can also confirm that my shipping address is still correct. Thanks again for the great customer service.