Re: Order #9046602942423 Still pending approval

This thread was longer than the field limit and was shortened on import.

1. CUSTOMER2026-06-23 11:17:10· email/email
   Dear Triangl Team, I am contacting you regarding my outstanding returns request, which is still awaiting approval. This matter is now quite urgent, as I am due to go on holiday on 3rd July and specifically purchased these bikinis for this trip. I submitted my returns request with the intention of exchanging the items, but I am becoming increasingly concerned that the delay in approval will mean there is not enough time for the replacement items to arrive before I leave. Given the circumstances, I would be very grateful if my request could be reviewed and approved as a priority.I would appreciate an update as soon as possible, as I need to make alternative arrangements if the exchange cannot be completed in time. Thank you for your attention to this matter. I look forward to hearing from you urgently.
2. AGENT2026-06-25 04:45:59· email/helpdesk
   Hi Ruby, Thank you for reaching out, and we sincerely apologize for the delay in our response. We completely understand your concern, especially with your holiday approaching on 3rd July and having purchased the bikinis specifically for your trip. We appreciate how important timing is in this situation and understand why you're looking for an urgent update. Upon reviewing your request, we can see that we sent you an email last Sunday advising that the items you requested for exchange are currently running very low in stock. Due to the limited availability, we provided alternative options to help secure your preferred items before they sell out. Kindly refer here: If you have not yet had a chance to review that email, we kindly recommend doing so as soon as possible. Once we receive your response, we'll be able to proceed with the next steps and assist you as quickly as possible. We recommend placing a new order and we will help you refund the items you will send back. You may use this updated shipping code: EXCHANGE-TRIANGL-25 We appreciate your patience and understanding and look forward to hearing from you soon. Kindest, Geelah
3. AGENT2026-06-25 04:57:48· email/helpdeskINTERNAL
   RT https://triangl.gorgias.com/app/ticket/227127436
4. CUSTOMER2026-06-27 20:41:22· email/email
   Dear Triangl Team, Thank you for your email. Apologies for my delayed reply—I have been working back-to-back shifts across my two jobs. Following your advice, I have placed a new order using the shipping code you kindly provided to ensure my items arrive in time for my holiday. My new order number is: #2374694NA. As I have now reordered the replacement items, I would like all eligible items from my original order (#9046602942423) to be refunded rather than exchanged. There is just one exception: When I went to place my new order, the VINCA - ORCHID CROCHET STRIPE Triangle Bikini Top had sold out in my required size, Medium. As a result, I had to order it in XXS instead. Since I already have the Medium VINCA - ORCHID CROCHET STRIPE Triangle Bikini Top from my original order, I would like to keep the Medium top from my original order and return the XXS top from my new order (#2374694NA) instead. To summarise: Original Order (#9046602942423): Please refund all items from this order except the Medium VINCA - ORCHID CROCHET STRIPE Triangle Bikini Top, which I will be keeping. New Order (#2374694NA): I will be keeping all of the reordered items except the XXS VINCA - ORCHID CROCHET STRIPE Triangle Bikini Top, which I will be returning. I hope this is clear, but please let me know if you need any further clarification. Thank you very much for your help. I really appreciate your assistance in getting everything sorted before my holiday.
5. CUSTOMER2026-06-30 09:43:46· email/email
   Dear Triangl team, please could you approve of this as soon as possible. The order is very expensive and I need the money back into my account. I appreciate you are busy but this process has become tedious and tiring.
6. AGENT2026-07-01 21:36:19· email/helpdeskINTERNAL
   Hi Returns Team, Ruby reached out via IG. Forwarding for your assistance, please. Thank you x > Hi! I was wondering if someone could please help me with my return request? I have been trying to resolve this since 23 June and unfortunately haven’t received a reply to my latest email. As my holiday is in a couple of days, this has now become extremely urgent. The email below is the one I have already sent to your customer service team, which explains everything regarding my two orders and the refund/return arrangement. I would really appreciate it if someone could review it and get back to me as soon as possible, as I urgently need this resolved and the refund processed. I understand that you’re busy, but I’ve been trying to sort this out for over a week now and I’m becoming quite concerned by the lack of communication. If someone could please acknowledge my email and let me know the next steps as soon as possible, I would be incredibly grateful. Below is a screenshot of the email chain Thank you so much.
7. AGENT2026-07-01 21:54:26· email/helpdesk
   Dear Ruby, Thank you for getting back to us and sharing your new Order #2374694NA. We also appreciate your detailed email. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Just a quick note—when multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay. We appreciate your understanding and patience. Your return for Order #2358652NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - ORCHID CROCHET Set: XXS / S Cheeky gathered (top from order 2374694NA) VINCA - BLUE BLOSS CHECK Set: M / S Cheekiest tie-side MAIA - GARA Set: SPP / S Cheekiest standard MAIA - AZURE SPARKLE Set: SPP / S Cheekiest standard VINCA - ADAO Set: M / S Cheekiest tie-side MIMA - SILVER SPARKLE Set: SPP / S Cheekiest minimal (Send the full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Number: 9046602942423 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for UK customers): United Kingdom TRIANGL RETURNS 15 mallow road Minster on sea Sheerness Kent ME12 3GU ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan
8. AGENT2026-07-01 21:55:35· email/helpdeskINTERNAL
   RF & REP #2358652NA / 9046602942423 | New Order 2374694NA
9. AGENT2026-07-12 13:17:10· email/helpdesk
   Dear Ruby, We are reaching out regarding your Refund request for order #2358652NA We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please list the Style Name and Sizes (top/bottom) you have sent back? Once we receive your reply, we will double-check this and process your request as soon as possible. Kindest, Crystel
10. AGENT2026-07-12 13:17:30· email/helpdeskINTERNAL
    CLARIFICATION #2358652NA / 9046602942423 / missing VINADATOPM 7/6/2026 2358652NA N/A Ruby Wilcocks STAAZU2CBOTS 1 SP765888947GB No Visible Damage 1791 7/7/2026 7/6/2026 2358652NA N/A Ruby Wilcocks MAIAZU2TOPSPP 1 SP765888947GB No Visible Damage 1792 7/7/2026 7/6/2026 2358652NA N/A Ruby Wilcocks STAGARCBOTS 1 SP765888947GB No Visible Damage 1793 7/7/2026 7/6/2026 2358652NA N/A Ruby Wilcocks MAIGARTOPSPP 1 SP765888947GB No Visible Damage 1794 7/7/2026 7/6/2026 2358652NA N/A Ruby Wilcocks MINSILFCBOTS 1 SP765888947GB No Visible Damage 1795 7/7/2026 7/6/2026 2358652NA N/A Ruby Wilcocks SIDBLU2CBOTS 1 SP765888947GB No Visible Damage 1796 7/7/2026 7/6/2026 2358652NA N/A Ruby Wilcocks VINBLU2TOPM 1 SP765888947GB No Visible Damage 1797 7/7/2026 7/6/2026 2358652NA N/A Ruby Wilcocks GATORC2BBOTS 1 SP765888947GB No Visible Damage 1798 7/7/2026 7/6/2026 2358652NA N/A Ruby Wilcocks VINORC2TOPM 1 SP765888947GB No Visible Damage 1799 7/7/2026 7/6/2026 2358652NA N/A Ruby Wilcocks TIEADACBOTS 1 SP765888947GB No Visible Damage 1800 7/7/2026 7/6/2026 2358652NA N/A Ruby Wilcocks MIMSILTOPSPP 1 SP765888947GB No Visible Damage 1801 7/7/2026
11. CUSTOMER2026-07-12 21:15:14· email/email
    Dear Crystel, Thank you for your email. To clarify, I returned all items from Order #2358652NA , with the exception of VINCA – ADAO Pink Textured Triangle Bikini Top (M) . I did not return this particular top because I had already worn it by the time my second order arrived, and I did not feel it was appropriate to return a used item. Instead, from Order #2374694NA , I returned the VINCA – ADAO Pink Textured Triangle Bikini Top (M) , which was brand new and unworn. As previously agreed via email, I also returned the VINCA – ORCHID CROCHET STRIPE Triangle Bikini Top (XXS) from Order #2374694NA, as the Medium size was sold out when I placed my replacement order. For clarity, the items returned from Order #2358652NA were: VINCA – ORCHID CROCHET STRIPE Bikini Bottom – XS (Gathered / Cheeky) MAIA – GARA Textured Scoop Bikini Top – M GARA Textured Bikini Bottom – XS (Standard / Cheekiest) VINCA – BLUE BLOSS CHECK Triangle Bikini Top – M BLUE BLOSS CHECK Bikini Bottom – XS (Standard / Cheekiest) MAIA – AZURE SPARKLE Crop Bikini Top – M AZURE SPARKLE Bikini Bottom – XS (Standard / Cheekiest) ADAO Pink Textured Bikini Bottom – XS (Tie-side / Cheekiest) Additionally, from Order #2374694NA , I returned: VINCA – ADAO Pink Textured Triangle Bikini Top – M (new and unworn) VINCA – ORCHID CROCHET STRIPE Triangle Bikini Top – XXS (as previously agreed) I hope this clears up any confusion. This return has unfortunately been ongoing for some time now, and I would really appreciate it if my refund could now be processed as soon as possible. The delays have been quite frustrating, and I would be grateful if this matter could be resolved without any further hold-ups. Thank you, and I look forward to your confirmation that my refund is being processed. Kind regards, Ruby
12. AGENT2026-07-15 23:05:33· email/helpdesk
    Hi Ruby, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We're truly sorry for the frustration and delays you've experienced throughout this return process. We completely understand your eagerness to have this resolved as quickly as possible. Before we proceed with processing your refund, we'd just like to clarify one detail to ensure we handle your request correctly. Could you please confirm whether the MIMA - SILVER SPARKLE set from Order #2358652NA was included in your return, or if it was not returned? We simply want to make sure we process your request accurately and avoid any further confusion or delays. Once we receive your