5,141 tickets1-100

Re: Product Issue

Iona Duckworth · georgieduckworth@outlook.com · Gorgias #225427499

closed
Opened
9 Jun 2026, 21:06
Closed
19 Jun 2026, 09:31
Assignee
Jesselle - Orders
Order
2362631
or_tracking adviseordersreturnsreturns_tier 2trianglchasing-no-replychannel-email

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  1. CUSTOMER2026-06-09 21:06:08· email/email
    Hi Joanna, Thanks for getting back to me and I really appreciate you making an exception. Please could you send me a STANDARD CHEEKY - MATO Bottom / XS to Georgie Duckworth, 19 Chesilton Road, London, SW6 5AA, United Kingdom, 07787228242. Thank you.
  2. AGENT2026-06-13 21:05:36· email/helpdesk
    Dear Iona, Thank you for getting back to us. I have filed a request to have your new MATO Red Terry Towelling Bikini Bottom XS Cheeky (standard) shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. New Shipping address: Georgie Duckworth 19 Chesilton Road London SW6 5AA United Kingdom +44 7787 228242 In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2335039NAEX Should you have other queries/concerns, please do not hesitate to send us an email - Always happy to help! Have a lovely day! Kindest, Joan
  3. AGENT2026-06-13 21:06:09· email/helpdeskINTERNAL
    PROCESSED: 6/14/2026 | New Order: 2362631NA NOT ELIGIBLE FOR EX/RF OTE NON-CX FAULTY EX #2335039NA / 2335039NAEX New Shipping address: Georgie Duckworth 19 Chesilton Road London SW6 5AA United Kingdom +44 7787 228242
  4. CUSTOMER2026-06-17 06:41:30· email/email
    Hi Joan, I don't seem to have received a tracking number/delivery update. Please could you check where my order is and let me know? Thank you.
  5. AGENT2026-06-19 04:46:22· email/helpdeskINTERNAL
    Kindly assist cx re tracking status/number for New Order: 2362631NA. Thank you
  6. AGENT2026-06-19 09:31:13· email/helpdesk
    Dear Iona, We're pleased to inform you that your order #2362631NA has been shipped. Please find your tracking details below: Order Number: #2362631NA Tracking Number: 529136060712 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=529136060712 Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays and customs clearance delays may not included. If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Jesselle
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