Re: Return

Hi Charlotte, Thank you for reaching out. Your return request for the blue bikini was already approved, and a Return Authorization (RA) number was assigned on June 6. Please refer to the previous email we sent on that date, which includes your RA number and return instructions. You may want to check your SPAM or Trash folder as it is sometimes being routed there. For your convenience, I have attached a copy of the original approval and RA information below: We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - BANC Top XS (Send back your Top Only in its original plastic packaging.) Exchanging For: VINCA - BANC Top S (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 4C87622930561 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued (June 6th). ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna

EXCHANGE #2345802NA 4C87622930561 Approved 6/6/26

Dear Charlotte, Thanks for getting back to us. We're pleased to inform you that your exchange for VINCA - BANC S Top has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Reena

2345802NA / 4C87622930561 EX PROCESSED 6/19/26 NEW ORDER #2368112NA 6/15/2026 #2345802NA 4C87622930561 CHARLOTTE BURGESS VINBAN2TOPXS 1 FEDEX527442904615 339110 6/19/2026

Hi Charlotte, Thank you for the update — we’re glad to hear your package has now been delivered. We sincerely apologize for the delay in getting back to you and truly appreciate your patience. Your concerns are very important to us, and we regret any inconvenience caused by the wait. If you need anything further, please don’t hesitate to reach out. We’re here to help. Kindest, Reena