CUSTOMER2026-06-23 02:56:28· email/email
Hi,
I submitted a return, but I was hoping to exchange the suit I purchased for the triangle bikini set in the same pattern. If I do an exchange, do I have to pay for return shipping still?
This is my order number:2364707NA
AGENT2026-06-25 10:47:04· email/helpdesk
Dear Chloe,
Thank you for reaching out to us.
Please note that return shipping costs are not covered by TRIANGL.
Also, we are sorry to hear the bikini wasn't right for you. To proceed with your request, please confirm the Top & Bottom Sizes + Bottom Shape you wish to exchange for at the same price as your original order, and we will confirm availability.
We will send instructions on how to return, as well as your RA Code, once we have the complete details of your exchange request.
Kindest,
Gelou
AGENT2026-06-25 10:48:26· email/helpdeskINTERNAL
Pending Approval: 2364707NA / 2A578E2945051
CUSTOMER2026-06-25 14:47:46· email/email
Ok,
I would just like to return please.
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CUSTOMER2026-06-30 04:22:13· email/email
Hello, could I please get return instructions?
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AGENT2026-07-05 11:27:56· email/helpdesk
Dear Chloe,
Thank you for confirming your return request — we’re glad to assist.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
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Items Approved for Refund: ESTE - CHERRY ZEBRA SPLASH - top XS , bottom : XS / Tie-side / Cheekiest
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 2A578E2945051
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time - we're here to help.
Thanks again. Wishing you a wonderful holiday weekend!
Warm regards,
Elaine xx
AGENT2026-07-05 11:28:22· email/helpdeskINTERNAL
RF 2364707NA / 2A578E2945051