Hi,
I returned my order over one to two weeks ago and never received my money back. My order number is:
ORDER #2345420NA
I must receive my money soon, or else this issue is gonna become bigger, because your company is scamming me.
Thanks!
AGENT2026-06-20 03:19:27路 email/helpdesk
Dear Mimi,
Thanks for reaching out, we'd love to check the status of your request.
We sincerely apologize for the delay and understand how frustrating this situation must be. Please be assured that we are not attempting to scam you. We take your concerns seriously and are committed to resolving this matter as quickly as possible. We understand that you've been waiting for your refund, and we regret any inconvenience or uncertainty this delay has caused.
We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded as received.
Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm your request.
We look forward to hearing back from you!
Kindest,
Reena
AGENT2026-06-20 03:19:36路 email/helpdeskINTERNAL
2345420NA / 19EE972932130
Approved 6/8/26
CUSTOMER2026-06-20 11:36:16路 email/email
Your team send me this image, implying for me to send my bikini to this
address.
CUSTOMER2026-06-20 11:38:09路 email/email
Therefore I sent it to the united states address over one to two weeks ago.
There's no way I'm not getting my 160+ dollars back from this bikini. When
your team made a mistake that is unfair.
AGENT2026-06-23 10:37:07路 email/helpdesk
Dear Mimi,
Thank you for reaching out.
We understand your concern regarding your refund. Please note that we are not physically located at our warehouse and can only rely on the reports provided by our warehouse team.
At this time, your return has not yet been reported as received by the warehouse. To help us locate your return and investigate this further, could you please provide a photo of your return postage receipt showing the tracking number and the courier service used?
Once we receive this information, we will be happy to follow up with our warehouse team and assist you further.
Thank you for your cooperation, and we look forward to resolving this matter as quickly as possible.
Kind regards,
Gelou