Hi!
I submitted a request to exchange a bathing suit top in my order
2365371NA that I just bought but I have changed my mind and would simply
like to return the whole order. I tried to make the adjustment on the
website but it would not let me. Please let me know if there is something I
can do on my end to make the process easier!
CUSTOMER2026-06-25 16:55:55¡ email/email
Hi!
I am following up on my desired return. Please let me know what can be
done, I am within the 14 day window of receiving the package.
AGENT2026-06-26 07:39:48¡ email/helpdesk
Dear Gwen,
Thank you for getting in touch, and for following up with us.
We sincerely apologize for the delay in getting back to you and truly appreciate your patience. Your concerns are important to us, and we're sorry for any inconvenience caused by the wait.
We understand that you've decided you would prefer to return your entire order (#2365371NA) instead of exchanging the bikini top. No problem at allâwe'd be happy to assist with that.
We've updated your request to a return for the full order, so there's nothing further you need to do on your end regarding the online request. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
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Items Approved for Refund:
DARA - COOKIE S Top & S / Standard / Cheekiest Bottom
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: BB22382945451
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Reena