Hello,
I hope this email finds you well!
I was hoping to modify my order and instead of the cheeky bottoms, change
to the cheekiest version. The email associated is this, and the order
number is #2374721NA.
CUSTOMER2026-06-26 18:44:21· email/email
Additionally, I need to change the size on both bottoms to a medium. This
is urgent. Thank you!
AGENT2026-06-27 01:53:55· email/helpdesk
Dear Sophie,
Thank you for your recent order.
Upon checking, your order #2374721NA has been processed and as such, cannot be cancelled or amended. The tracking details should be sent to you in a separate email soon.
As much as we'd like to, please note that we are only able to make changes within an 8-hour window from the time the order is placed. Your order was received on 26 June 2026 at 7:53 (UTC+8:00, HKG Time Zone), and this request was made after this 8-hour modification window had passed. As a result, we are unable to update the style from cheeky bottoms to cheekiest and adjust the sizes to medium.
If you would like to return or exchange your order please let us know by sending an email to returns@triangl.com and you will be provided with a return address and authorisation number. Please note, the return or exchange request must be received within 14 days of order receipt.
We thank you for your understanding.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Katrina x
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