Hello,
Am I able to use AUS POST as my shipping provider ? Or does it need to be DHL?
AGENT2026-06-18 08:23:18· email/helpdesk
Dear Alexia,
Thank you for your email.
You may arrange your return using your preferred courier. Please note that we do not provide return shipping labels or cover the cost of return shipping.
We recommend selecting the most economical option or using a reliable, trackable mailing service of your choice, preferably avoiding express shipping where possible. Kindly note that we cannot be held responsible for any parcels that are lost or delayed in transit.
If you have any questions or need further assistance, feel free to reach out—we’re happy to help!
Kindest,
Crystel
AGENT2026-06-18 08:23:29· email/helpdeskINTERNAL
#2354330NA / 7ADD592938250
CUSTOMER2026-06-20 01:08:55· email/email
Hello,
Ive lodged the return for this one .
Please see shipping details -
99721280279301000830906
AGENT2026-06-23 04:15:20· email/helpdesk
Hi Alexia,
Thank you for providing the proof of postage for your return.
We apologize for the delay in getting back to you and for any inconvenience caused by the delay in processing your refund. We appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us.
Kindest,
Geelah
AGENT2026-06-23 04:15:50· email/helpdeskINTERNAL
2354330NA / 7ADD592938250
POP 6/16/26 / ADD 6/22/26 99721280279301000830906