Hi I have sent a return back and received this message from Royal Mail, please could you ensure someone is at the address to receive this parcel tomorrow as I can't risk it going missing.
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Thanks
AGENT2026-06-19 20:10:42· email/helpdesk
Hi Lauren,
Thank you for contacting our Customer Care Team and for providing your tracking details.
We will continue to monitor your return and process your refund as soon as the tracking status has been updated and the return is confirmed.
In the meantime, could you kindly confirm the return address you used when sending your items back to our warehouse?
Please let us know if there is anything else we can assist you with.
Kindest,
Denise xx
Hi I sent it to the below address as instructed on the email, please could you check why Royal Mail have been told not to deliver to that address?
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AGENT2026-06-24 21:25:39· email/helpdesk
Dear Joseph,
Thank you for letting us know and for providing this information.
No worries at all — we will proceed with the refund process based on the information provided and the proof of return you've submitted.
At this stage, you do not need to contact Royal Mail or take any additional steps. Your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete.
If you need any further assistance, please don’t hesitate to reach out—we’re happy to help!
Wishing you a wonderful day!
Kindest,
Joan
AGENT2026-06-24 21:25:50· email/helpdeskINTERNAL
FP #2350549NA / C7BEA22934308
SM Approved - let's proceed with FP, no further action on cx end about the delivery address.
Replies are sent through Open Doors, so they stay on the customer record.