Re: Your request # DD24952943473: Pending Approval

Dear Jordan, Thank you for getting in touch. We sincerely apologize for the delay in getting back to you and truly appreciate your patience. Your concerns are important to us, and we're sorry for any inconvenience caused by the wait. We also received your other message; however, to avoid any confusion and ensure all information remains in one place, we kindly ask that you refer to and reply to this email thread only. You are correct that we have updated our sizing curve. As a result, many customers find that they now wear the same size as before or, in some cases, a size smaller. We also design our products so that each bikini style fits consistently when worn, although different fabrics may be cut slightly differently to achieve the same on-body fit. We also understand that you're hoping to have the swimsuit in time for your upcoming trip and need it as soon as possible. Given the time-sensitive nature of your request, the fastest way to secure the items you need would be to place a new order directly through our website for the full bikini set in your preferred size. To assist with this, we would be happy to provide you with a unique free shipping code that will waive the shipping fee on your new purchase. Although you would be placing a new order, this would effectively serve as your exchange. Once you return the original full bikini set to us, we will process a refund for the returned items in accordance with our exchange arrangement. If this works for you, you may: PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-25 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2363740NA We look forward to hearing back from you! Kindest, Reena

2363740NA / DD24952943473 -cx needs the item asap / offered RF&REP

Hi Jordan, Thank you for getting back to us and sharing your new Order #2372831NA. Your return for Order #2363740NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - HUBE Green Terry Towelling Triangle Bikini Set: XL / L Normal (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: DD24952943473 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Pearl

RF & REP: 2363740NA / DD24952943473

RT https://triangl.gorgias.com/app/ticket/228399686