CUSTOMER2026-06-11 14:37:04· chat/gorgias_chat
update phone number
AI_AGENT2026-06-11 14:37:26· chat/api
Hi, welcome to TRIANGL!
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
The waiting time for a response in chat is about 1 minute.
AGENT2026-06-11 14:38:04· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
CUSTOMER2026-06-11 14:38:35· chat/gorgias_chat
i need to change my phone number in my account, it’s my old number and i don’t have access to it anymore
AGENT2026-06-11 14:40:26· chat/helpdesk
Alright. May I have the email address you used to create an account?
CUSTOMER2026-06-11 14:40:39· chat/gorgias_chat
nikkiyezzi@gmail.com
AGENT2026-06-11 14:41:42· chat/helpdesk
And your new contact number?
CUSTOMER2026-06-11 14:42:22· chat/gorgias_chat
+1 203-448-8822
AGENT2026-06-11 14:43:00· chat/helpdesk
Thank you. For this case, I will send your details over to our Orders Team. Please expect an email update from our Orders Team from this point on up to 24-48 hours.
CUSTOMER2026-06-11 14:43:20· chat/gorgias_chat
thank you!
AGENT2026-06-11 14:44:10· chat/helpdesk
No worries. :) Is there anything else I can help you with?
CUSTOMER2026-06-11 14:44:43· chat/gorgias_chat
am i ok to place an order now or should i wait to hear back with the email update?
AGENT2026-06-11 14:45:36· chat/helpdesk
There should be no issues with placing an order right now. You should be able to update the contact number as well when you checkout.
CUSTOMER2026-06-11 14:46:03· chat/gorgias_chat
ok perfect. thank you for your help
AGENT2026-06-11 14:46:18· chat/helpdesk
No probs. :) Have I answered all your questions for today?
CUSTOMER2026-06-11 14:46:32· chat/gorgias_chat
yes you have
AGENT2026-06-11 14:48:11· chat/helpdesk
Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day and take care. xx
AGENT2026-06-11 14:48:31· chat/helpdeskINTERNAL
nikkiyezzi@gmail.com
cx wants to update phone number on her account to +1 203-448-8822
"i need to change my phone number in my account, it’s my old number and i don’t have access to it anymore"
AGENT2026-06-11 15:25:25· email/helpdesk
Dear Nikki,
Thank you for reaching out to us.
We’ve updated your Telephone number from +12066279899 to +1 203-448-8822.
If you have any other questions or concerns about your order, feel free to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently.
Kindest,
Jesselle