30,691 tickets1-100

Re: update phone number, i need to change my phone number in my account, it鈥檚 my old number and i don鈥檛 ...

Nikki Yezzi 路 nikkiyezzi@gmail.com 路 Gorgias #225711705

closed
Opened
11 Jun 2026, 14:37
Closed
11 Jun 2026, 15:25
Assignee
Jesselle - Orders
orderstrianglai_answeredai_handoverai_processingvipchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-11 14:37:04路 chat/gorgias_chat
    update phone number
  2. AI_AGENT2026-06-11 14:37:26路 chat/api
    Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is about 1 minute.
  3. AGENT2026-06-11 14:38:04路 chat/helpdesk
    Hi, I鈥檓 Lery, and I鈥檒l be helping you from here. :)
  4. CUSTOMER2026-06-11 14:38:35路 chat/gorgias_chat
    i need to change my phone number in my account, it鈥檚 my old number and i don鈥檛 have access to it anymore
  5. AGENT2026-06-11 14:40:26路 chat/helpdesk
    Alright. May I have the email address you used to create an account?
  6. CUSTOMER2026-06-11 14:40:39路 chat/gorgias_chat
    nikkiyezzi@gmail.com
  7. AGENT2026-06-11 14:41:42路 chat/helpdesk
    And your new contact number?
  8. CUSTOMER2026-06-11 14:42:22路 chat/gorgias_chat
    +1 203-448-8822
  9. AGENT2026-06-11 14:43:00路 chat/helpdesk
    Thank you. For this case, I will send your details over to our Orders Team. Please expect an email update from our Orders Team from this point on up to 24-48 hours.
  10. CUSTOMER2026-06-11 14:43:20路 chat/gorgias_chat
    thank you!
  11. AGENT2026-06-11 14:44:10路 chat/helpdesk
    No worries. :) Is there anything else I can help you with?
  12. CUSTOMER2026-06-11 14:44:43路 chat/gorgias_chat
    am i ok to place an order now or should i wait to hear back with the email update?
  13. AGENT2026-06-11 14:45:36路 chat/helpdesk
    There should be no issues with placing an order right now. You should be able to update the contact number as well when you checkout.
  14. CUSTOMER2026-06-11 14:46:03路 chat/gorgias_chat
    ok perfect. thank you for your help
  15. AGENT2026-06-11 14:46:18路 chat/helpdesk
    No probs. :) Have I answered all your questions for today?
  16. CUSTOMER2026-06-11 14:46:32路 chat/gorgias_chat
    yes you have
  17. AGENT2026-06-11 14:48:11路 chat/helpdesk
    Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day and take care. xx
  18. AGENT2026-06-11 14:48:31路 chat/helpdeskINTERNAL
    nikkiyezzi@gmail.com cx wants to update phone number on her account to +1 203-448-8822 "i need to change my phone number in my account, it鈥檚 my old number and i don鈥檛 have access to it anymore"
  19. AGENT2026-06-11 15:25:25路 email/helpdesk
    Dear Nikki, Thank you for reaching out to us. We鈥檝e updated your Telephone number from +12066279899 to +1 203-448-8822. If you have any other questions or concerns about your order, feel free to reach out and we鈥檒l be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Jesselle
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