Hi,
This was my first time ordering from your triangl, and I have to say I'm
disappointed, especially considering the amount I spent on this purchase.
I would like to return this item and request a full refund. As soon as I
opened the bag, I noticed a strong, unpleasant odor coming from the item.
Because of the smell, I do not feel comfortable paying this much for a
product that arrived in this condition.
I would appreciate your assistance with processing my return and refund as
soon as possible. Thank you for your time, and I look forward to your
response.
AGENT2026-07-05 03:57:57· email/helpdesk
Dear Yasmin,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
Thank you for reaching out, and we're sorry to hear that you were disappointed with your first TRIANGL purchase.
Regarding the odor, in some cases a strong scent can develop during the manufacturing and packaging process, especially when items are sealed tightly for shipment. This is typically temporary and should fade after the item has been rinsed with cold water and a mild soap or allowed to air out.
Could you please try giving the item a gentle rinse with cold water and mild soap? If the odor persists after this, please let us know, and we'll be happy to look into this further and assist you with the next steps.
We appreciate your patience and look forward to hearing from you.
Kindest,
Jetz
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