> What is your refund and exchange policy?
We’re happy to offer returns and exchanges within 14 days of receiving your order.
To be accepted, items need to be in their original condition with the returns tag and hygiene seal still attached. Please note, we can’t take back items that have been worn, washed, or altered.
If your return meets these conditions, you’ll receive a full refund for the item price (excluding original shipping fees and any duties/taxes).
✨ Ready to start? You can easily initiate your return through our Return Portal
Still have questions? I’m here to help!
> Yes
Sure! What else can I help you with?
> What is the adresse for a return ?
AI_AGENT2026-06-26 14:49:20· chat/api
Hi, welcome to TRIANGL! The return address is not shared in chat. Please submit your return through our Returns Portal first: [https://triangl.com/a/returns](https://triangl.com/a/returns)
Once your return is approved, you’ll receive a return approval email with the correct return address and full instructions for your order.
If you already have an RA number, please check that email, including your spam or junk folder. Is there anything else I can help you with?
Replies are sent through Open Doors, so they stay on the customer record.