CUSTOMER2026-05-07 13:03:57· chat/gorgias_chat
How quickly will I get an exchanged item
AI_AGENT2026-05-07 13:04:48· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
Once the exchanged item is received at our warehouse, it typically takes 1–2 business days to process. After that, delivery usually takes 3–5 business days depending on your location. Occasionally, customs delays can happen which might affect the timing.
If you need any more help, just let me know!
CUSTOMER2026-05-07 13:05:44· chat/gorgias_chat
Is quicker to just return and reorder the set I want? I’m in the uk
AI_AGENT2026-05-07 13:06:08· chat/api
All orders and returns for UK customers are processed from our warehouse in Hong Kong. The processing time for new orders is usually 1–2 business days, with delivery taking 3–5 business days via FedEx or DHL Express, though customs can sometimes cause delays.
For returns, after we approve and receive the returned item at our warehouse, processing can take up to 10 business days before a refund is issued.
Since processing and delivery times are generally similar for exchanges and returns followed by reordering, choosing one option over the other may not result in faster delivery. If you'd like, I can help you with either the exchange or the return and reorder process.