2,272 tickets1-100

Conversation with Customer #519899919

Unknown · Gorgias #223129710

closed
Opened
27 May 2026, 06:08
Closed
27 May 2026, 06:38
Assignee
Crystel - Returns Team
retreturnsreturns escalation chattrianglai_answeredai_handoverai_processingsender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-27 06:08:56· chat/gorgias_chat
    I will send you a return. I live in Norway, what return address should I use?
  2. AI_AGENT2026-05-27 06:09:08· chat/api
    Hi! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. If you want, you can leave your email address for updates. The waiting time for a response in chat is about 1 minute.
  3. AGENT2026-05-27 06:09:42· chat/helpdesk
    Hi!
  4. AGENT2026-05-27 06:09:50· chat/helpdesk
    You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
  5. CUSTOMER2026-05-27 06:09:51· chat/gorgias_chat
    Hi!
  6. AGENT2026-05-27 06:10:10· chat/helpdesk
    May I have the following details, please? Order number Return request number Name Email address
  7. CUSTOMER2026-05-27 06:10:13· chat/gorgias_chat
    I gonna send you a return. I live in Norway, what return address should I use?
  8. CUSTOMER2026-05-27 06:10:31· chat/gorgias_chat
    One moment
  9. AGENT2026-05-27 06:11:10· chat/helpdesk
    Sure thing.
  10. AGENT2026-05-27 06:13:23· chat/helpdesk
    Checking in to see if you're still there?
  11. CUSTOMER2026-05-27 06:14:01· chat/gorgias_chat
    2335099NA
  12. CUSTOMER2026-05-27 06:14:15· chat/gorgias_chat
    Order nr
  13. CUSTOMER2026-05-27 06:15:08· chat/gorgias_chat
    Return Authorization (RA) Number: #DB628E2920583
  14. AGENT2026-05-27 06:16:01· chat/helpdesk
    Okay.
  15. AGENT2026-05-27 06:17:30· chat/helpdesk
    Thank you.
  16. AGENT2026-05-27 06:17:54· chat/helpdesk
    I will escalate our chat to our Returns Team so they can assist you on your request.
  17. AGENT2026-05-27 06:18:07· chat/helpdesk
    They’ll follow up with you shortly. x
  18. AGENT2026-05-27 06:19:50· chat/helpdesk
    Hi there! This is Crystel from the Returns Team — I’ll be happy to help you today. 😊
  19. AGENT2026-05-27 06:21:58· chat/helpdesk
    I understand that you wish to return your items, and I have the specific return details ready for you.
  20. CUSTOMER2026-05-27 06:23:42· chat/gorgias_chat
    thanks, wondering where I should send the return. I live in Norway
  21. AGENT2026-05-27 06:24:11· chat/helpdesk
    Please note that because Norway is outside the European Union, you should not send your package to our Netherlands warehouse. Returns from non-EU countries sent to that location may be declined, may not be eligible for a refund or exchange, and any incurred duties or charges will be your responsibility.
  22. AGENT2026-05-27 06:24:22· chat/helpdesk
    For customers located in Norway, please dispatch your return to either of the two authorized addresses below: Option 1: Jersey, Channel Islands TRIANGL Group Limited Bethlehem Centre, La Rue Des Buttes St. Mary, JE3 3DS Jersey, Channel Islands Option 2: Hong Kong TRIANGL RETURNS c/o James Cargo Fulfilment Logistics Centre 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong
  23. AGENT2026-05-27 06:25:28· chat/helpdesk
    I will also send this information to you via email for your reference.
  24. AGENT2026-05-27 06:26:32· chat/helpdesk
    May I please confirm if this is the best email address to reach you? elisabeth@ytterstad.as
  25. CUSTOMER2026-05-27 06:26:54· chat/gorgias_chat
    Can I choose one of them and send the return to?
  26. CUSTOMER2026-05-27 06:27:15· chat/gorgias_chat
    This is the right mail
  27. AGENT2026-05-27 06:28:02· chat/helpdesk
    Yes, that is correct. You may choose whichever of the two options is most convenient for you.
  28. AGENT2026-05-27 06:28:32· chat/helpdesk
    While we’re at it, is there anything else I can help you with today?
  29. AGENT2026-05-27 06:30:33· chat/helpdesk
    Hi again! I just wanted to check if you’re still there before I close this chat.
  30. AGENT2026-05-27 06:35:20· chat/helpdesk
    I’ll be closing this chat for now, but don’t worry — you can always message us again if you need more help.
  31. AGENT2026-05-27 06:35:42· chat/helpdesk
    Thank you so much for reaching out today — I’m glad I could assist you! Wishing you a wonderful day ahead!
  32. AGENT2026-05-27 06:38:41· chat/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/223134349 #2335099NA / DB628E2920583 Non-EU European Return - Already approved in Zigzag instead of Archived cx reached out to LC, and we provided specific JE/HK WH / will leave as non-archived
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